rated the Mersoy Bellavista Suites as follows:| Cleanliness |  | | Location | | | Staff |  | | Food |  | |
| Entertainment | |
| said: Hotel rooms very clean.Area around pool not cleaned regularly glasses and rubish left beside sunbeds overnight and into next day.
Dining areas were dirty the first week of our holiday then following complaints from guests and checks by managers it got it a little bit cleaner the second week.Breakfast was a shambles every morning it was never ready for guests at 8am we continually had to ask for things like butter,milk,serving tongs,juice,napkins,coffee and most mornings we even had to switch on the toaster.The evening meals were buffet style there was a good choice of food but it was lukewarm it was brought to the hotel by car from sister hotel across the roadwhich could take them half an hour to deliver it. We watched the food being loaded into a car when we were in the sister hotel so this explains why it was only lukewarm.
We could eat at the A`La Carte three times a week which was in sister hotel the food choice was poor,portion size was very small and the quality of the food was not good the steak was about the size of a McDonalds burger.We only had two meals there over the two weeks.
The location of the hotel is good for the shops and the beach.Reception staff ,cleaners and the girl who makes the omelettes was very good.Some of the managers were very rude and abusive to us because we complained but so did lots of other guests the young lads who cleared the tables and served drinks could do with some direction and training staff need to realise that we are on holiday and they are there to provide a service if they want to sit around they should stay at home.We did receive an apology from a senior manager but to little to late.
We never stayed in the hotel when the entertainment was on in the evening due to the poor service.This is a new hotel for 2008 which is classed as 4 star Premier Luxury Redifined you need to employ good quality of staff to provide the kind of service that people staying at this hotel will expect not a couple of guys who were serving drinks in a bar the previous year.
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Carole Haggarty from Bonnyrigg travelled to Mersoy Bellavista Suites with
First Choice
on a family holiday.