| Holiday-Truth Readers Reports |
jmayo from chester travelled to Royal Atlas Hotel with
firstchoice
on a family holiday.
There were 2 adults and 2 child(ren) in the party. The travel date was 03 2008 |
rated the Royal Atlas Hotel as follows:| Cleanliness |  | | Location | | | Staff |  | | Food | | |
| Entertainment |  |
| said: the royal atlas had some teething problems within its first yeas but the hotel has taken on board these issues and we encountered no real problems.
the all inclusive status is a little confusing with staff having to deal with customers on all board basis with no distinction between them, proving difficult for staff and labourious for guests.
staff mostly very friendly and helpful
food brilliant but if you are cooked breakfast and chips with every meal types you should stay in benidorm, this is africa you know!!!
my children ate well and had chips on occasions and burgers made of minced beef not that mc c***!!
the hotel location is the best in agadir and its interior is very special, a wonderful treat.
the animation team(entertainment)had the best deal
volleyball once a day and nil else to speake of
the hotel would be spoilt if it had all day/night entertainment but some clever thinkng needed by the team.
brill holiday will go back again
building work obvious on the sea front but where possible the men worked by hand in warm weather to reduce disruption but had lorries delivering at times which was noisy
It did not disturb my afternoon snoozes by the pool of laughter of my children or socialising with newly mad friends though!!
cannot wait for building work to complete it will be beautiful
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tania from caerphilly travelled to Royal Atlas Hotel with
first choice
on a singles holiday.
There were 2 adults and 2 child(ren) in the party. The travel date was 08 2007 |
rated the Royal Atlas Hotel as follows:| Cleanliness | | | Location |  | | Staff | | | Food | | |
| Entertainment |  |
| said: i have just come back from the royal atlas and i agree with most of the reviews given about it. i did however think it was a beautiful hotel and i had no problems with the food or cleanliness or noise due to builders. i thought the food was lovelly but there was not a lot of choice not catered to children atall. a few problems with the all inclusive package and the what we could have which was annoying.
the pool was really nice. no entertainment at night was really boring.
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jones from gwent travelled to Royal Atlas Hotel with
firstchoice
on a family holiday.
There were 6 adults and 1 child(ren) in the party. The travel date was 08 2007 |
rated the Royal Atlas Hotel as follows:| Cleanliness | | | Location |  | | Staff | | | Food | | |
| Entertainment | |
| said: We have just arrived back from the Royal Atlas and yes it has a few teething problems but it is a lovely hotel and we did have a pretty good second week. It is very clean but it is a new hotel.
The service is very slow but they are improving and the food was what you expect all inclusive but we did have several upset stomachs in our group.
Building works all along promenade and we overlooked sidewhere work was going on from 7am till late.
I think in a few months this hotel will really be an exceptional hotel but for us it will come to late.
We also had money stolen from our hotel room and wasn,t the only one,s.
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Sandra from Luton travelled to Royal Atlas Hotel with
First Choice
on a family holiday.
There were 1 adults and 2 child(ren) in the party. The travel date was 08 2007 |
rated the Royal Atlas Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: I have just returned from what was supposed to be my first time abroad with my children (only second time ever abroad). This was a special holiday!!
Once the hotel is finished it will be very nice.
Whilst I was there most people were very ill and had to stay in their rooms for some of their holiday, my daughter and I were one of them.
I returned home late Wednesday and todate my 12 year old son is still ill. We were very lucky as they were going to remove us from the plane home due to my son being so ill. I begged them not to leave us in Morocco.
Majority of the staff were very helpful, however there is still the culture out there with the older men that women are not to be treated with respect - especially English !!!
The manager of the restuarant is one of these men and was rude to me and my children. I also observed say to another guest English and spat! This is not the sort of behaviour you expect.
On arriving at the hotel I had very smelly mouldy pillows in the Wardrobe and no bedding for my son. only 2 towels were in the room, I called to reception and they sent a maid up who just let herself into my room without knocking. The second time i had to call them up the next day my daughter who is 15 was just getting out of the shower putting a towel around her when a man let himself into our room - again no knocking.
Both of my children had several cuts to their feet and arms from the pool whereby the tiles had come loose.
At one point (which i have photos to) they were drilling above the pool bar during the day, Ladders were propped at the side of the bar and wires trailed around the entrance to the toilets whilst young children were going in and out. This is not acceptable.
There was no entertainment except for a man on the piano and lady singer although very good, lets be realistic - how many times can you listen to the Titanic song!!! every night becomes a joke.
Despite asking almost every day i had no tea and coffee in my room.
At one stage I had the Manager of the rooms scrubbing my bath due to the state it was in. Not usuable even after he wiped with a soft cloth. A good hard scrubbing cloth was needed - I have no idea what had been in it.
I was assured by First Choice that NO building work would be going on - being woken at 6.30 am every day on your holiday is totally unacceptable, JCB's every day doing the beach promanade was a complete joke.
Food well what can i say - I am glad McDonald's was down the end of the road. Besides everything being covered in cheese - majority of the time it was uncooked. I remember opening the breakfast plate one day with Pork that was still very red and uncooked. Not surprising everyone was ill.
For the first 4 days there was no Ice Cream in the Hotel, then when it did arrive they had the cheek to ask us to pay for it. Also the first few days of arriving the late lunch was Burger and Handful of chips. By Saturday they changed the menu and again said we would have to pay for this.
Waiting for at least 45 minutes for the chips to arrive - most days you were dished up with a plate of Crisps yes you read correct Crisps and tom sauce.
Do they really think we are stupid!!!
The list just keeps going.
I am lost for words of how upset and gutted I am that this holiday was completely ruined for my children and I. The kids are soo pleased to be home.
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Price from Essex travelled to Royal Atlas Hotel with
First Choice
on a family holiday.
There were 2 adults and 2 child(ren) in the party. The travel date was 08 2007 |
rated the Royal Atlas Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: I have just returned and thought I would let you know my experiences. Firstly let me say that the hotel is beautiful and once everything is complete and up and running it will definitely warrant its five star rating on appearance and facilities (not on food or service though). My main problem along with other people was that we were informed all the facilities were complete which was quite clear it wasnt as there were workmen all over the place and the following was not ready:-
Spa partly opened on 7th Aug and still had lots of workmen down there as only the steam room and sauna was open.
Gym opened on 4th Aug but there was exposed wires and no air-conditioning.
Hairdressers was not open, not that I would have used it anyway.
Games Room was not open – this was used to store luggage!
Pool tables and tennis tables were still in Italy!!!
Some of the problems we had:-
• My son badly cut his hands and feet in the pool and even needed to see a doctor who gave him two lots of medication and cream. He was also informed not to go in the pool for two days!!
• Service was very poor and we even ended up having to set our own tables.
• Served cold chips at the pool bar and when we refused them they took them to another family round the pool area!!!
• Used towels were dried on the beach and then returned folded to the store without being washed. Dirty glasses were just rinsed under the tap and reused.
• Room not ready as it was still been worked on so had to move.
• Never received towels for child or the bed was never made, asked every day for extra towels but we never once got them.
• Unable to get snacks from the pool bar between 12-3pm and from 3pm it’s only ham, cheese or tuna sandwich with crisps.
• No ice-creams at any time by the pool or at meals.
• Food was cold and sometimes raw; we ate out a few times as there was nothing we liked.
If you are travelling with young children please note that there wasn’t any high chairs when we were there.
For all the people who think we just spent our time moaning and didn’t go with a positive attitude you can not be further from the truth. We had as good a time as possible and met some lovely people. Even the rep apologised when we were leaving the hotel who unfortunately wasn’t able to come to the airport with us as there were too many issues to resolve at the hotel.
Good luck if you do go; I hope everything is sorted for your stay
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steven T from bath travelled to Royal Atlas Hotel with
first choice
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 06 2007 |
rated the Royal Atlas Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food |  | |
| Entertainment | |
| said: We Booked to go to this hotel at the end of June and due to some of the comments about it not being ready we went to the travel agent and confirmed it is not!!! They had already moved our accommodation without telling us I would advise other people that are unsure to do the same.
I would still love to go to this property when built though.
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