rated the Dunas Paradise Hotel and Villas as follows:| Cleanliness |  | | Location |  | | Staff |  | | Food | | |
| Entertainment | |
| said: didnt get off to a good start were told when we arrived that the 2 senior suites we had booked werent available by a rude woman on reception which is all you need to hear after all that travelling..after a bit of an argument we asked when could we have our suites and were told not at all and asked do we want to stay there or not?? instead we were told to come and see mamager in morning and were given 4 standard rooms which she expected my 13 and 14 year old boys to stay in a room on their own (i dont think so )so deflated we went upstairs and unpacked.. missed the welcome meeting in morning because we had to see the manager who then told us we couyld have 1 suite that day and the second suite 4 days later!! so that day was wasted having to re pack for myself ,partner and 3 children ,move to proper room and unpack all over again ,nightmare,by then i was in tears and wanted to come home..the rep was 19yrs old though looked about 14 and had been in the job only 2 weeks though he did try his best bless him.. mum and dad were finally given there suite on the saturday afternoon which was right at the other end of hotel and after waiting outside room for an hour and a half for luggage to be moved we ended up moving it ourselves.. suites are lovely with a beautiful sea view supposed to have a jacuzzi but ours didnt.. very spacious even for the 5 of us.. nice and clean all in all .. the food was a bit monotonous but all inclusive usually is but there was something for everyone,and desserts were good .. the location was,nt too bad compared to som others we saw on the way to and from airport.. most of the staff were friendly especially the dining room staff who always made a fuss of our 1yr old .. entertainment was ok ..nice hotel overall nice food nice staff only reason why i wouldnt go back is the location nothing going in in town in the evenings...if you like an all inclusive hotel and you tend to stay in and around the complex then i would recommend it ..
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nicola from cwmbran travelled to Dunas Paradise Hotel and Villas with
going places
on a family holiday.
