rated the Elounda Residence as follows:| Cleanliness |  | | Location | | | Staff |  | | Food |  | |
| Entertainment |  |
| said: The pictures you see on the website of this hotel are very deceving, the rooms appear to be comfortable however this is the opposite to what me and my family found. We were shocked at the road to get to the hotel as it was very narrow and extremely steep. It is impossible to walk up it at night as there is very little light and it is too far from the bars and restaurants.
We were took to our room by a bus as they seemed surprised that we didn't have a car, we now know why. There were two very steep hills to get to our rooms, cars even struggled to get up it.
When we finally arrived at our room we were extremely disappointed at what we found. I would say they are no more than two star not four. The beds were extremely uncomfortable we described them as prison beds. The bathroom was equally as bad. There was a very small light that wasn't good enough and it wasnt clean. We opened the window to let some air in and found out that it opened onto the corridor, same with the bedroom. When you got a shower there was problems with the drains and water didn't flow down the plug, just gathered around your feet. This is clearly not the standard of a four star hotel.
There was also no air con in the bedroom only in the lounge which had to be paid for, 7 euros per night. We asked if we could have air con and a night porter arrived at our room at 1.30am when we had asked for it a few hours previously.
My children refused to stay in the rooms and they stayed with family that were staying in another hotel.
Me and my husband stayed two nights and then we checked out. The receptionist wasn't very happy at this and said she couldn't move us to another room so from our point of view we had no other choice.
We also felt very uneasy in the hotel as if we didn't belong.
I would never ever return to this hotel and i strong advise you never go as this is the worst hotel we have ever stayed in. If you do go don't forget your walking boots!
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A Rowe from Liverpool travelled to Elounda Residence with
Elounda residence
on a family holiday.