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Cerro Alagoa Hotel - Albufeira - Algarve
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Cerro Alagoa Hotel
Albufeira
Algarve
Star Rating: 4 Star
Telephone: Unknown
Number Of Rooms: 310
Number Of Floors: Unknown
Number Of Lifts: 3
What The Brochures Say:
Thomson Summer Sun 2004
This stylish hotel has an international atmosphere and excellent facilities. It has a wonderful 'tropical jungle' indoor pool, and a quirky, British theme pub called the Dog and Duck.

Holiday-Truth Readers Reports
  Beadi from Sheffield travelled to Cerro Alagoa Hotel with Airtours/Thomas Cook on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 05 2008
rated the Cerro Alagoa Hotel as follows:
Cleanliness
Location
Staff
Food
Entertainment
said:

Very good hotel. Situated half way between Old and New Town. Food for breakfast catered for all types (Full english, Bacon, Eggs, e.t.c) Continental with all the hams cheeses, melons and cereal. All to good quality and hot. Hotel has heated indoor pool. (You need a swimming cap). Rooms were OK, towels changed everyday. Outdoor Pool at the hotel is excellent (but cold) and people were not nicking the sunbeds early as normally happens. Overall a good hotel but we will try to get one situated a bit nearer to the new town to reduce the amount of walking!!!!.

Click here for more information on this hotel, resort and region
 
  mrs mary moore from irvine travelled to Cerro Alagoa Hotel with seguro on a friends holiday.
There were 4 adults and 0 child(ren) in the party. The travel date was 09 2007
rated the Cerro Alagoa Hotel as follows:
Cleanliness
Location
Staff
Food
Entertainment
said:

this was our second visit and are booked again for next year. we travel with seguro travel and found them great even after all the hasstle they had this year with there flights. the hotel is superb my only complaint is some of the staff could do with learning some manners and the entertainment wont make you want to stay in the hotel. this aside we love the place.
 
  The Real Holidaymaker from Leicester travelled to Cerro Alagoa Hotel with Thomson on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 07 2007
rated the Cerro Alagoa Hotel as follows:
Cleanliness
Location
Staff
Food
Entertainment
said:

This was the second time we have been to this hotel and it is just as good as it was the first time, the hotel had been refurbished but not all rooms had been done, the foyer was bright and modern with lots of leather settee's to sit on.Clean towels every day and the maid service was to a high standard with rooms cept spotless, always plenty of hot water at night for a shower, you do have to pay extra for a pool /sea view room.
We stayed B & B so can not comment on the meals at night, but the breakfast was spot on with plenty of hot and cold food and nice coffee for a change.
The entertainment was in the Dog and Duck pub and was so so with Singers/Karaoke and Dancers, with the price of drinks being on the high side.(as with most 4* hotels)
They have had a new pool since our last visit and as last time the water was again very cold when you first get in,there are plenty of sun beds and umbrellas but as with most hotels now days people were going down early to put there towels on and then leaving them for sometimes hours before they use them, this is a major fault and perhaps the hotels only fault.
I would go back to this hotel it is in just the right place to visit the Old Town and the Strip about half way to both, and about a 15 minute walk to the new bus stop.
 
  mr and mrs penfold from ramsgate, kent travelled to Cerro Alagoa Hotel with seguro travel on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 09 2006
rated the Cerro Alagoa Hotel as follows:
Cleanliness
Location
Staff
Food
Entertainment
said:

Arrived late afternoon, beautiful modern lobby, very clean. Plenty of staff on hand to book the party in. Cases taken to our room by the bell boy.

Rooms a good size, tastefully decorated and very clean. Air conditioning a welcome addition, as was the fridge. We paid extra for a room that overlooked the pool, which was a blessing as the rooms that face the front of the hotel overlook a busy main road.

Food in the hotel was fantastic. A huge variety for breakfast ranging from yoghurt and fruit to bacon and eggs. We also ate in the restaurant in the evening and were very impressed. Hotel prices for food and drink were reasonable, staff friendly.

There was evening entertainment whilst we were there, however not to our taste, but the older generation seemed to like it!

Hotel located between the old town and new strip, 15 min walk to either that is downhill on the way there but uphill on the way back. Taxis were cheap if you didn't fancy the walk.

Pool was very clean with lots of umberellas and palm trees for those who like the shade. Plenty of sunbeds, no need to reserve.

Beach at Albufiera is lovely. This hotel is good for families and couples looking for a quieter holiday in a lively resort.

Would highly reccomend this hotel and shall be returning.
 
  P Elliott from Poole travelled to Cerro Alagoa Hotel with Expedia on a family holiday.
There were more than 6 adults and 2 child(ren) in the party. The travel date was 10 2005
rated the Cerro Alagoa Hotel as follows:
Cleanliness
Location
Staff
Food
Entertainment
said:

The whole hotel was very clean and our room was was cleaned daily to a high standard by friendly staff. The staff in reception were very helpful as was the person in charge of the breakfast room. The bar staff were slow and the restuarant staff were helpful but distant.

The indoor pool was one of the best I've seen in a hotel. The outdoor pool was a good size but cold (early October).
The entertainment varied in quality, but most nights the bar had a good atmosphere.

The drinks were more expensive than most of the local bars.

The hotel is in a good location inbetween the old town and The Strip, both of which were about a 15 minute walk. The road train stops right outside the hotel.

The breakfast was good but repetitive. We ate in the hotel restaurant one night and enjoyed a five course self service meal for under 15 euros.
 
  Matt from Solihull travelled to Cerro Alagoa Hotel with My Travel on a family holiday.
There were 2 adults and 1 child(ren) in the party. The travel date was 09 2005
rated the Cerro Alagoa Hotel as follows:
Cleanliness
Location
Staff
Food
Entertainment
said:

Just Got back from the Hotel had a lovely week there and enjoyed it. I have kind of mixed feelings about the Hotel and Staff.

Before we arrived I emailed the Hotel and asked if I could have a room which had a sea and Garden view which they kindly provided at no extra charge. The hotel is lovely inside and very clean. The rooms are a decent size and are well cleaned everyday.

The location is handy as the Tourist train stops right outside and take you to the strip and old town as you are in between both. The pool area is a little on the small side and I can imagine in peak time getting very busy although it wasn’t too bad in September even though the weather was very Hot.

My main gripe was with the entertainment maybe this was because we went in September but basically their wasn’t any!

I expected a few games in the day to get involved in but this didn’t really happen. Their was a half hearted attempt but it wasn’t really enough.

On the evening there was supposed to be entertainment in the Dog and duck pub situated in the Hotel. Firstly that place needs a face lift no atmosphere at all and the drinks are pricey. But as for the entertainment it was terrible, again this may be different in the High season.

The food wasn’t too bad but we only had Breakfast so cannot comment too much on this but what was provided was fine enough variety I think.

I was unfortunate to drop my camera in a taxi that picked me up from the Old town and dropped me off at the Hotel and I immediately spoke to one the Guys on the desk who was rather unhelpful but with a bit of persuasion got him to ring the taxi firm even though I had the taxi number I never got it back. I wasn’t impressed with him although I was more impressed with the woman on the desk as the next day when I asked if anything had turned up she got on the phone straight away and did everything she could plus she was also very helpful with directions to anywhere we wanted to go. The woman who also sat us for Breakfast was very friendly and always remembered my name which impressed me even though it was packed every morning.

In conclusion the Hotel was great if you wanted a relaxing holiday but if you have kids their isn’t much for them to do and you have to find other places to go. I would go back but only if they improved the entertainment.
 
  MacDonald from Livingston travelled to Cerro Alagoa Hotel with Direct Holidays on a family holiday.
There were 2 adults and 1 child(ren) in the party. The travel date was 07 2005
rated the Cerro Alagoa Hotel as follows:
Cleanliness
Location
Staff
Food
Entertainment
said:

Stayed for 2 weeks. Choice at breakfast was excellent.

Room was very spacious the biggest we've ever had as a family, and was spotless with towels and linen changed daily. We did not pay extra for a garden view and we overlooked the jungle pool we were never disturbed by noise as I have read from other reviews.

Hotel is excellently situated for the old town and the tourist train stops right outside which will take you to the strip or down to the old town.

The staff from the children’s club (hotel run) were brilliant with the kids and really went out of their way to keep them entertained. reception staff could be a bit stand offish at times and be aware that the hotel does not offer exchange facilities, they direct you to the local shopping centre which is not what you would expect from a 4* hotel !!

Hotel offers good choice of evening entertainment, but we found it was either not very well attended by the guests or they were reluctant to get involved.

We certainly enjoyed our stay and will definitely go back.

They are also planning to build another pool for next year.
 
  Lorraine from Leeds travelled to Cerro Alagoa Hotel with First Choice on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 06 2005
rated the Cerro Alagoa Hotel as follows:
Cleanliness
Location
Staff
Food
Entertainment
said:

We stayed in a Junior Suite with a roadside view. The hotal was in an ideal location between the old town and the strip. The room had a massive balcony with sun loungers, table & chairs. The rooms were larger than expected with plenty of storage space and had a small hob, grill & sinkunit hidden behind two wardrobe doors. Our rooms was cleaned and clean towels provided every day.

The public areas in the hotel were spotless and well laid out. The reception staff were friendly and helpful. The breakfasts were very good, offering a wide variety from full english to continental. We did not eat in the restaurant on an evening as we found the menu limited, but we did not hear anything detrimental about the food during our stay.

The indoor pool was fabulous, great for kids and adults, the outdoor pool was adequate but I would imagine it could get a little overcrowded in season. The outside bar and snack hut was very good and reasonably priced.
 
  Lorraine from Lancashire travelled to Cerro Alagoa Hotel with Independently on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 05 2005
rated the Cerro Alagoa Hotel as follows:
Cleanliness
Location
Staff
Food
Entertainment
said:

The hotel was really clean the rooms cleaned and had fresh towels daily, the room waqs spacious although didn't have any tea & coffee making making facilities. There is a safety deposit box that can be hired (charged on daily basis) and colour tv in the room.

The breakfast was excellent - a large variety of fruit juices, cereals and bowls of fruit to choose from, a cold platter of meats, different bread and rolls and a cooked breakfast. The only drawback if you came down from 9.30 onwards you may have to wait for the staff to clear tables and reset them before you could eat.

Staff were friendly and helpful - we didn't stay in the hotel much so didn't have too much interaction with them.
Again with entertainment there seemed to be something happening in the Dog and Duck pub in the hotel each evening although we did go out.
 
  Michael from St Albans travelled to Cerro Alagoa Hotel with Non-package (Easyjet listing) on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 02 2005
rated the Cerro Alagoa Hotel as follows:
Cleanliness
Location
Staff
Food
Entertainment
said:

The hotel is beautifully appointed and this aspect merits its 4-star billing. The marble floored, leather seated, sunken light in low ceiling foyer is set off by an impressive centre shaft design, allowing a look down to the lower first floor Japanese style pebble and stone water feature(with fish!), with natural light coming in from an overhead turret window.

All public areas and the rooms are absolutely spotless. We paid extra for the garden view, which also took in some waste land and a fair sea view, about 500 yards away. The balcony has space for two plastic seats and table but not much more. The view extends to several buildings of equal size (nothing is particularly high here) and a couple of small roads which seem to host mostly resident apartments, judging by the washing on balcony lines. The noise was minimal, but I suspect increases significantly during high season, but one suspects emanating mainly from hotel guests.

Ideally located halfway between "Strip" and Albufeira old town; easily reached via brisk walk, 'lorry-tram' or taxi.

Room was large and bed extremely comfortable. Bathroom and usual fittings/extras pleasing, although tiled floors throughout don't help noise levels on any floor. Minibar (locked) may appeal, Easyjet hotel listing claimed teamaking facility so absence of kettle was a bottom lip issue for my partner! TV has volume restricter (can see advantage but is set too low even for ordinary listening).

Outside pool/garden bar was closed (we went end Feb/beg Mar), although a towel was seen over one of the poolside recliners, perhaps draped ready for July by a keen German sunseeker. The garden is not especially large and requires loving attention due to an apparent water shortage and previous drought conditions. It rained for four of our six days visit, so although we were disappointed, one can't begrudge the desperately needed deluge.

Indoor pool is really nice; a jungle theme with trees, minus the featured wooden bridge over the main section during our stay though. Paddler pool sits to one side and a dry walk area has tables and bar for the less aquatically minded. Health club sports good array of activities but is on the small side considering available accommmodation: jacuzzi fits four, same for suana room but turkish bath, equipped gym and massage service rounds off facilities.

The hotel appeared to be only half full on Saturday arrival, but we woke to a Spanish Armada: evidently some sort of neighbouring holiday date. Portuguese hosts were considerably more polite and humble: the Spaniards (and some Americans) shamed themselves noisily in corridors, at mealtimes and in fact everywhere for several days before thinning out homewards towards the end of the week.

The catering, cleaning and health club staff were excellent. Friendly, helpful and a joy to converse with. Unfotunately I can't say the same for the reception (front desk) and bar staff, one young lady excepted on our final morning, who I wished could've been around earlier. A degree of surliness and unapologetic attitude in handling certain issues mars a 5 score on staff.

We had chosen B&B, partly due to a previous catering review and to try local food elsewhere. Weather put paid to that so sampled evening meals most nights. Bit hit and miss, buffet breakfast okay, good choice (if you like toast it's a wait: interminably slow machine scares bread with mild warming waft-have to put slice through conveyor three times). A la carte seemed fine and odd evening buffet enjoyable, but for the most part indifferent and unadventurous. Worst aspect is breakfast provision of two Nescafe vending machines for tea/coffee. Pathetic for 4-star hotel seating 300 people. Only catering staff and room service option saved this from being a very poor rating.

Entertainment was restricted to serenading guitarist who found a niche with old standards for the Yanks. Please. Onsite Dog & Duck themed pub has live music/karaoke/Sports TV channels. Smoky (not good for non-smokers), tired decor and moody staff. Lounge has books in German, Italian and English nationality linked bookshelves and comfy seating, near tiny in-house gift shop.

Almost became a holiday from hell when workmen opened up with drills and incessant hammering on second (top) floor in afternoons on third day. Half that floor was closed off for repairs, but I got this switched to morning work by last day, following little impression on unmoved male desk clerk. All it would've taken was a recption sign or making guests aware but we had no warning. Not content with it being left in the room, he wanted me to fetch a borrowed iron back before allowing us to check out, which sums up my choice not to revisit. Shame, the key staff deserve better.

It scrapes a three star but in trying for the big league its exterior suggests, it's not cottoned on to sorting the little things that make the difference.
 
  Dave Hayes from Wigston travelled to Cerro Alagoa Hotel with Tompson on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 07 2004
rated the Cerro Alagoa Hotel as follows:
Cleanliness
Location
Staff
Food
Entertainment
said:

Stayed here July 2004
Good 4* hotel 300 rooms one side looks on to the main road and sufferd from wind noise in some rooms,on the back the views of a pleasent pool and garden erea higher rooms have a sea view. On entry there is marble foyer with leather sette's and pleassent and friendly staff, car hire and trips can be had cheaper than with tour rep's. We upgraded to a pool view direct with the hotel via e mail and saved money as it was half price again than through Tompsons.
The rooms are large with good sized bathrooms , seating in room and balcony, we stayed on B/B so we could eat out at night. Breakfast had full range of hot and cold food and was v/good, room cleaned every day along with fresh towels bed changed three times a week the hotel on the whole is very cean and tidy. Entertainment thoughs on H/B had a singer most nights , there is a pub with enterainment every night singers/karaoke sometimes held out side so some rooms may suffer noise till one o'clock.
Pool & garden has plenty of sun beds and each pair has a sun umbrella in the garden there is also a small childrens play park and volley ball net, the pool bar does light snacks and the drinks are a few cents than the local bars as with most hotels.
The only fault I had with this hotel was the water in the pool was stone cold and was a bit of a shock first time in.
 
  Dave The real holidaymaker from Wigston travelled to Cerro Alagoa Hotel with Tompson on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 07 2004
rated the Cerro Alagoa Hotel as follows:
Cleanliness
Location
Staff
Food
Entertainment
said:

Stayed here July 2004
Good 4* hotel 300 rooms one side looks on to the main road and sufferd from wind noise in some rooms,on the back the views of a pleasent pool and garden erea higher rooms have a sea view. On entry there is marble foyer with leather sette's and pleassent and friendly staff, car hire and trips can be had cheaper than with tour rep's. We upgraded to a pool view direct with the hotel via e mail and saved money as it was half price again than through Tompsons.
The rooms are large with good sized bathrooms , seating in room and balcony, we stayed on B/B so we could eat out at night. Breakfast had full range of hot and cold food and was v/good, room cleaned every day along with fresh towels bed changed three times a week the hotel on the whole is very cean and tidy. Entertainment thoughs on H/B had a singer most nights , there is a pub with enterainment every night singers/karaoke sometimes held out side so some rooms may suffer noise till one o'clock.
Pool & garden has plenty of sun beds and each pair has a sun umbrella in the garden there is also a small childrens play park and volley ball net, the pool bar does light snacks and the drinks are a few cents than the local bars as with most hotels.
The only fault I had with this hotel was the water in the pool was stone cold and was a bit of a shock first time in.
 
  Val from Worthing travelled to Cerro Alagoa Hotel with First Choice on a friends holiday.
There were more than 6 adults and 0 child(ren) in the party. The travel date was 05 2004
rated the Cerro Alagoa Hotel as follows:
Cleanliness
Location
Staff
Food
Entertainment
said:

We have stayed at this hotel for two years running which shows that we have been very satisfied.
We did book a room overlooking the pool for the second year...the first year we overlooked the road. Both have something to recommend them, in that the pool room had the best view but could be a little noisier until about 01.00am as it was above the bar, but this generally wasn't a problem for us.
The ony grumble that we all had was the fact that we weren't allowed to use either the gym or the swimming pool before 10.am.
There are lots of good restaurants in both directions, and we had some really good meals out.
You can also get the tram(which runs every twenty minutes) for 2euros..1 trip or 6 euros ..day ticket. and go either to the old town or onto the strip.
We can really recommend this hotel and would go again but after two years running feel that we have seen all that Albufeira has to offer and maybe will try Villamoura next time....Oh and another thing we chose Albufeira as it is central for all the golf courses...and the golf has not disappointed the golfers in our party.
 
  JAMES from KENT travelled to Cerro Alagoa Hotel with BOOKED SELF on a friends holiday.
There were more than 6 adults and 0 child(ren) in the party. The travel date was 04 2004
rated the Cerro Alagoa Hotel as follows:
Cleanliness
Location
Staff
Food
Entertainment
said:

Hotel ideal in between old & new town we booked a garden room and the view was really nice.The facilities are very good at the hotel we booked b&b the breakfast had something for everyone fruit,ceral,even fry ups.The staff would have got 5 in our ratings but the management of the bar sadly tends not to like big or loud groups.Also they need to improve the entertainment in the bar with duets,trios or groups rather than 1 man or woman entertainers.
 
  fitzy1 from UK travelled to Cerro Alagoa Hotel with Unknown on a Unknown holiday.
There were Unknown adults and Unknown child(ren) in the party. The travel date was 01 2004
rated the Cerro Alagoa Hotel as follows:
Cleanliness
Location
Staff
Food
Entertainment
said:

We have just returned from a New year stay at this hotel.

Found the rooms okay, although we were given a room overlooking the bottle banks and bins, which were emptied during the night. Not very peaceful! To avoid this you must pay the supplement of £10 per person per night for a room overlooking the pool.

We did not find the staff at all friendly, the hotel was 75% occupied by Portugese, and the staff favoured them immensely! E.g whilst waiting to be shown to a table for breakfast, the Portuguese guests would be shown to a pristine, neatly laid table....we were frequently waved to a table full of dirty dishes, no one ever made a move to clear and re-set, I had to do it myself each day. Only a small point but it did annoy you day after day!

Having moaned, it is a lovey hotel, and I daresay the New Year period is unique in as much as the clientele is mainly Portuguese.
 
  BBDebs from UK travelled to Cerro Alagoa Hotel with Unknown on a Unknown holiday.
There were Unknown adults and Unknown child(ren) in the party. The travel date was 06 2003
rated the Cerro Alagoa Hotel as follows:
Cleanliness
Location
Staff
Food
Entertainment
said:

Have just returned from a week at this hotel June 2003.
Very clean, spacious and well located. Will definately go there again.

Minor quibbles about the room not being available to check into at their stated time and room service breakfast not being delivered but overall 9/10.

Good mix of people there families, younger and older couples. Mostly British.

Good buffet breakfast and snacks with waiter service by the pool. Got a picnic delivered and was a good standard.
No mad rush for sunbeds at an ungodly hour either.
 
  Idris from UK travelled to Cerro Alagoa Hotel with Unknown on a Unknown holiday.
There were Unknown adults and Unknown child(ren) in the party. The travel date was 07 2002
rated the Cerro Alagoa Hotel as follows:
Cleanliness
Location
Staff
Food
Entertainment
said:

Stayed here in July 2002.

Great hotel, no getting up at the crack of dawn to get a sunbed, very clean, fresh towels every day.

Located at the top of the hill into the old town. One couple complained the service was a bit slow but we never had any problems at all.

Rooms have fully fitted kitchens so if you want to cook you can, fridge was great as you could keep drinks cold.

Definitely recommend this hotel.
 
  beachbabe from UK travelled to Cerro Alagoa Hotel with Unknown on a Unknown holiday.
There were Unknown adults and Unknown child(ren) in the party. The travel date was 06 2002
rated the Cerro Alagoa Hotel as follows:
Cleanliness
Location
Staff
Food
Entertainment
said:

Went to the Cerra Alagoa Hotel in June 2002 and it was lovely, very clean, spacious rooms.

Indoor and outdoor pool, pool bar/restaurant with waiter service, English pub at the hotel, restaurant and shop.

Staff were extremely friendly and helpful. Rooms were very well equipped with daily room service.

Would definitely return to this hotel.
 
  linzmac from forfar travelled to Cerro Alagoa Hotel with direct holidays on a family holiday.
There were 2 adults and 1 child(ren) in the party. The travel date was 03 2002
rated the Cerro Alagoa Hotel as follows:
Cleanliness
Location
Staff
Food
Entertainment
said:

Went here after reccomendation from my dad who goes here every feb-mar, we went and joined him.
Breakfast the norm cold meats or hot stuff, cleaners great, all staff here loved our little boy especially the waiting staff at breakfast.

10 min walk to fishermans beach and 10 min to the strip.

Entertainment more for the older people.

Would go back.
 

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