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| Holiday-Truth Readers Reports |
Kate Garland from Wakefield travelled to Commodore Hotel with
Holiday Place
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 11 2006 | rated the Commodore Hotel as follows:| Cleanliness |  | | Location | | | Staff | | | Food |  | |
| Entertainment | |
| said: My partner and I stayed for three nights at this hotel and can only say that if want good service do not stay here. This could be a lovely place if only it was given some tender loving care. The rooms are not cleaned to a high standard although they do make lovely swans with the towels. You are expected to tip the staff even though the service is sub standard or worse, you can tell the place has a high change over of guests as staff are really good at ignoring you.
The food at breakfast is fine and the chef will cook egg, omelets for you, very popular with everyone. We found the buffet restaurant to be clean and tidy and well set out.
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Corinne Redwood & Chris Leighton from Nottingham travelled to Commodore Hotel with
Kuoni
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 04 2006 | rated the Commodore Hotel as follows:| Cleanliness |  | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: We stayed at the Comodoro Hotel for 3 nights as part of our 'Discover Cuba' tour. Its Cuban star rating is 4, but Kuoni describe it as more of a 3 star, which we thought was more accurate. The hotel is comprised of a main building with 4 floors of standard rooms and 2 sets of low-rise superior rooms in the grounds by the swimming pools (although one set of rooms appears to be completely out of use).
We had read some rather bad reviews about this hotel before we went to Cuba and so were unsure of what to expect.
Our verdict was that it wasn't the best hotel we had ever stayed at, but that it was adequate for a short stay. The room was reasonably clean, although it did have a bit of an odd smell and the towels weren't as clean as they could have been. We did have a balcony though, with a partial sea view and the bathroom was quite large with good water pressure in the shower.
We were able to hire the safe deposit box for a small charge. The hotel has 3 restaurants, Italian, a la Carte and the main buffet restaurant. We were on half board and so were only able to eat in the buffet, if we had wanted to have a meal in either of the other two then we would have had to pay full price.
The food in the buffet restaurant was absolutely fine and often very good, including a pasta chef and some very nice puddings. There are some minor issues to do with drinks service and food quality, plus at busy times guests sometimes had to table share.
We only caught one of the entertainment shows, due to jet lag, which consisted of Tropicana style dancing and singing. It reminded me a bit of the Eurovision Song contest - not my idea of a good night out, but then again we never expect much from the entertainment when we go abroad!
All in all, this wasn't the best hotel that we've ever stayed in, but it was adequate for what we needed, and certainly a lot better that some of the other hotels that we experienced.
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paul teasdale from oxford travelled to Commodore Hotel with
discover cuba
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 09 2005 | rated the Commodore Hotel as follows:| Cleanliness |  | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: Stayed just after a hurricane had hit the northern coast and the Commodore hotel was feeling the backlash with tremendous waves crashing in to the man made swimming area.
Fantastic views of the spectacle from the room balcony. The room itself was 100% clean and welcoming. Every so often the hot water would turn itself off for a few hours but every time this happened a bottle of rum was delivered to the room!
Food was not the most exciting but lots of it, enough of a breakfast to keep the majority of travellers happy till late in the day.
Had a great time exploring the various small bars dotted around the place and found the location just right, after all it was right on the sea, just what was needed after trucking about in cities all day.
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Claire and Steve from Swansea travelled to Commodore Hotel with
The Holiday Place
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 10 2004 | rated the Commodore Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: We stayed at the Commodoro for 3 nights as part of a twin centre Guardalaveca/Havana trip.
When we transfered to the hotel from the airport, we were getting more and more disapointed as we had dropped everyone else off in the town center and we were getting further and further away. After speaking to the people who stayed in the city centre, we got the best deal!
The hotel is about 7kms out of the city on the sea front. The hotel has its own man-made 'beach' and a fantastic swimming pool.
Havana has very poor air quality and you constantly feel dirty. The people in the centre of town couldn't get away from this, but, being slightly further out, with the sea breeze, the Comodorro is a fantastic base!
The hotel provides a free shuttle bus to and from Havana several times a day. The most you should pay to get a taxi in is $8.
Breakfast was the usual buffet and was OK but nothing special. There is an egg chef there who will cook you eggs in whatever form you ask of them! On our first morning, burger and fries were on the breakfast menu! We had lunch at the hotel snack bar on our last day which was very nice, well priced and service was fantastic.
Don't know about the entertainment as we were only there a few days. Seemed to have a few shows going on though.
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Martin & Linda from Fraserburgh travelled to Commodore Hotel with
The Holiday Place
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 09 2004 | rated the Commodore Hotel as follows:| Cleanliness |  | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: Arrived late in the evening (almost 10pm) had to queue for 1 hour to get checked in at reception. Got porter to take bags across to bungalow while we got a drink (dying of thirst, commute from airport & 1 hour check-in). Got to room it was a mess, chewing gum stuck on floor, floor needed sweeping, mould growing in the bathroom & a smell which proved it needed cleaning & a collection of dead insects in the light fittings.
I returned to the reception desk & after being ignored for 30 mins as they were checking in a large tour party of Italians, I stopped the senior receptionist & asked when she would attend to us (later) after another 20 mins of waiting & being ignored, I picked up the reception sign, rapped it on the counter & demanded they fetch a manager.
Out came a trainee, who could do nothing so I suggested he got the General Manager down to sort this out now.
The long & short of it was he said like the trainee there were no alternative rooms, so I insisted it was cleaned now before we could use it (now almost midnight). We said we would be back in 45 mins & went to the 24 hour bar to get a coke & a burger while we waited. On the return to the reception, we saw the General manager returning from the room with a single cleaner (it turned out most of the staff were ignoring their radios, so he had to roll up his sleeves & help clean the room).
The room still wasn't properly cleaned but at least the gum was off the floor, the insect collection in the lights had been removed & the toilet had been cleaned & the room was now habitable. Unfortunately the cleaning didn't get much better, then we discovered there was no hot water, or the following morning. I talked with the Holiday Place rep & he raised all these matters with the manager & at least the cleaning ensured the room didn't get any worse, there were also a number of other couples decidedly unhappy about the cleanliness of their rooms & no hot water.
The hot water & even the cold water were interrupted for hours at a time during our stay, & unless you complained to a manager nothing was done about it.
The hotel appears to be an official Cuban Tourism hotel, where the staff please themselves, set low standards & fail to achieve them.
On the positive side the breakfast buffet had a large selection, not to everyone's taste but if stuck there was an omelette chef who was happy to do eggs in whichever style you wanted. The Italian restaurant within the hotel was fantastic, I've only eaten in a few better. The entertainment cabaret was quite good & the rest of the hotel staff (excluding reception/cleaners) seemed helpful, courteous & efficient.
My advice is get a nice hotel in or on the edge of Old Town Havana instead, you pay slightly more but it is a far handier location for seeing the sights, options for dining out & for soaking up the ambiance of Havana. Nacional del Cuba looked impressive when we popped in.
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