| Holiday-Truth Readers Reports |
Ashmount10 from Belvedere travelled to Sumba Hotel with
Airtours
on a family holiday.
There were 4 adults and 0 child(ren) in the party. The travel date was 07 2007 |
rated the Sumba Hotel as follows:| Cleanliness |  | | Location | | | Staff |  | | Food | | |
| Entertainment |  |
| said: Although we upgraded to all inclusive on the day we arrived , we found that when we arrived at the evening buffet (10pm if you can find it as they draw the curtains and turn most of the lights off so it looks closed) we found no member of staff ever there to assist. By chance, a member of staff ( we later found out it was the maitre de ) happened to walk out of the kitchen to leave the restaurant, we asked him if he knew where we could find the butter, to which he replied " No I don't, I am not working" and carried on walking, when we said " excuse me " he just ignored us and carried on and walked out of the door. You are given a table in the restaurant and you have to sit there all the time. We never saw the rep until we were literally waiting in reception to leave, we had not been given a welcome pack despite telling the rep on the coach, and she apparently thought we were staying at another hotel. We had been turning up all week at the specified times but she was never there, even at reception they said they didn't know where to find her. Generally speaking I don't think they could have cared less for the English guests. This hotel is 95% geared to the Germans. There are loads of TV channels but only one English one BBC1. Bar staff were also indifferent and to be honest, although this hotel is beautifully situated and the food was lovely, the staff leave a lot to be desired!
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Lesley & Robert Hamilton from Glasgow travelled to Sumba Hotel with
First Choice
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 05 2007 |
rated the Sumba Hotel as follows:| Cleanliness |  | | Location | | | Staff |  | | Food | | |
| Entertainment | |
| said: We arrived by taxi as there was only two couples booking in, nice touch thanks First Choice... therefore didn’t take too long to get to the hotel although it is quite a distance away, sure it would have taken twice as long if we were on the regular bus!
Arrived to a lovely entrance with nice little water feature at the front. Hotel staff booked us in quite quick and directed us to our room. Usual bog standard room although did have some nice touches. First time I had been in a 4* so the first thing I noticed was the carpet on the floor. Bathroom had a heat lamp and liquid soap and shower gel, although we had of course taken our own, would be nice if that had been mentioned in the brochure. Also have to mention that also not included in the brochure was the availability of beach towels, 10 euros deposit and get a clean beach towel everyday and collect your 10 euros at the end of the holiday… again would have saved me taking them with me! (Would have saved on luggage allowance) The staff didn’t mention it on arrival; it was another hotel guest that told us. Air-con in the room and a mini-fridge under the dressing table.
Hotel was clean and nothing out of place. Cleaned the room everyday also the veranda with its glass balcony was also cleaned.
Dining room staff cleared your table fairly quickly and were also quick at delivery your drinks at lunch and dinner, the only fault with the dining room was we were moved three times until they got us our own table, seemed to not take notice that people had already been allocated their table. Other than that the food was good and plentiful eggs cooked in-front of you each morning along with pork chops etc….
A good selection of salad and hot bread cooking all the time, lovely smell walking into the dining room.
The location of the hotel is right on the beach, if your neared the front end of the hotel your lucky, we were nearer the back and there was a lily pond below us, therefore frog chorus all through the night so had to keep the door closed even for that all essential afternoon nap.
Staff were nice enough, although maybe it being the start of the season they already looked bored in the bar, and knew where was long months in front of them! A nice selection of AI drinks including quite a lot of cocktails and a lot that you generally don’t get on AI menus. My husband drink JD so he paid an extra 2 euros but the measure was your usual Spanish measure, so he ended up with an extra coke and splitting it, more palatable.
Entertainment was a lot to be desired, as this resort is mainly geared up for the German market the entertainment was awful, the girls did try but really for a 4* I did expect a LOT better and varied entertainment programme. We generally sat outside after a couple of nights either in our own hotel or the Borneo (sister hotel) where the AI was accepted there too, just music played there but nice quiet evening and found quite a few English guests did the same as us. Then we stayed until around 10pm then wandered into the shopping area where there is a variety of British pubs to choose from and they opened late. Had my birthday in the Rose and Crown and had a great night, Rob and Jan are the salt of the earth and most nights we were the last to leave. Even had my husband dressed up as Batman… pictures in their website.
All in all we had a great honeymoon and birthday before leaving to cruise for the rest of the holiday. If your cruising a minibus comes and takes you to the port in Palma.
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Allison and Keith from Gateshead travelled to Sumba Hotel with
First choice
on a family holiday.
There were 6 adults and 1 child(ren) in the party. The travel date was 08 2006 |
rated the Sumba Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: Hotel very clean and tidy we were on an all inclusive basis which was spot on.
Loads of variety every day with the food which was always excellent.
Staff friendly and helpful.
Plenty of beds around the pool but get up early as the hotel is mainly full of German guests, this does affect the entertainment which is mainly directed towards the German guests. Having said that they do encourage you do join in.
One of the best things about this hotel is its location to the beach, a stones throw away.
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Kim cain from london travelled to Sumba Hotel with
med hotels
on a family holiday.
There were 2 adults and 2 child(ren) in the party. The travel date was 07 2006 |
rated the Sumba Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: We stayed at the Sumba hotel for one week any more and we would have gone mad with boredom.
The entertainment was really amateur and boring (even the kids were bored).Our two children are 12 and 14 and they just had nothing to do. The daytime entertainment was very few and far between. Whilst we were there a child was sick in the pool, and the staff just scooped it out (yuk).
There was also three people with ear infections from different families.
The food was alright but you would soon be sick of stewed meat. The all inclusive drinks seemed to be very watery, and the mixers were flat. Thats was if you could get a waiter in the first place.
Needless to say we wont be going back to the Sumba hotel.
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Bren from Ireland travelled to Sumba Hotel with
direct holidays
on a family holiday.
There were 6 adults and 6 child(ren) in the party. The travel date was 07 2006 |
rated the Sumba Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: This is a 4 star hotel I cannot fault the hotel itself. But the entertainment is in four languages and it can get boring the entertainers try their best they would be good if it was in English only. The entertainment at night started at nine for the children and the adult entertainment started around 10 and lasted average 50 minutes.
The bar staff are slow and will wait for you to finish your drink before they give you another one.
We did not book this hotel we were moved because the hotel we booked was over booked We booked into the hotel America and they moved us here as it is part of their group.
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Adam Roberts from Derby travelled to Sumba Hotel with
Med Hotels
on a family holiday.
There were 2 adults and 1 child(ren) in the party. The travel date was 08 2005 |
rated the Sumba Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: We booked this hotel through the internet as a last minute deal and was very impressed with both Med Hotels and the hotel itself.
The hotel was very clean and well laid out. We cannot fault the hotel and would recommend it to anyone.
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joagain from herts travelled to Sumba Hotel with
alpharooms
on a family holiday.
There were 2 adults and 3 child(ren) in the party. The travel date was 07 2005 |
rated the Sumba Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: I am not sure if we stayed at the Sumba or the Borneo but they looked similar and you could alternate for entertainment in the evening.
My husband thought it was the best holiday ever but me and the kids had our reservations. The pools were too small and too cold. When there was a game in the pool there was no room for anything else.
The kids club and entertainment didnt speak alot of english. It deserved its 4 star status though.
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