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| Holiday-Truth Readers Reports |
Debbie & extended family from Sheffield travelled to Cala Mandia Club Insotel with
First Choice
on a family holiday.
There were 4 adults and 3 child(ren) in the party. The travel date was 10 2006 | rated the Cala Mandia Club Insotel as follows:| Cleanliness |  | | Location |  | | Staff | | | Food | | |
| Entertainment | |
| said: We stayed at the hotel 17-24 Oct 2006 and what an eye opener it was. It is classed as a 4* premiure hotel only thing that was 4* was the reception area.
Rooms were basic nothing spectacular to them. What! Not a kettle only a pan to boil water unless you hired one.
We stayed on an all inclusive basis, couldn't fault that on the food and drinks. Only the main resturant was open, so some ended up queing.....just go to the bar and have a drink till queues go down.
The scuba diving place was closed as this time of year is classed out of season.Others places around had shut down as well.
The hotel has a very lot of German people staying there. I'd go back if the price was right, but I wouldn't pay full price. Just make the holiday how you want it to be like we did, enjoy it as you've saved all year to go there!
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Kelly from Berkshire travelled to Cala Mandia Club Insotel with
eclipse direct
on a family holiday.
There were 3 adults and 1 child(ren) in the party. The travel date was 09 2006 | rated the Cala Mandia Club Insotel as follows:| Cleanliness |  | | Location | | | Staff |  | | Food | | |
| Entertainment | |
| said: We booked our flights direct with BMI and the hotel through Eclipsedirect.co.uk which is a discount of First Choice as this worked out much cheaper. We stayed all inclusive. The hotel has a website - Insotel.com and you can book accommodation only through them quite cheaply too. I emailed the hotel direct beforehand and asked for a room on the ground floor and close to all the facilities and that is exactly what we got.
The rooms are of a good size, nice big balcony, TV, fridge but no kettle. We turned the travel cot on it's side and managed to get it into the main bedroom with a bit of manoeuvring as my mum was sleeping in the lounge on the sofa bed. We stayed all inclusive so the lack of kitchen facilities did not bother us.
We stayed in Block A. Block B and C are across the road from the main building and have a pool and a bar but you can use any of the pools and bars/snack bars during your stay.
There is also an indoor pool. Block D is nearer the beach and furthest away from the other blocks. All the daytime and evening entertainment takes places in Block A. If you like to be near everything and don't mind the noise ask for block A otherwise ask for block B or C. if you prefer real piece and quite go for block D.
The hotel has a few steps but there are ramps everywhere so very accessible for pushchairs. There is a children’s playground and the hotel is more or less on the beach. Never had any problems getting sunbeds no matter what time of day we went down to the pool.
The food is pretty good, not the best all inclusive I’ve had but certainly not the worst. Every nights there seemed to be a couple of past dishes, chips, pizza ,veggie dishes, fish and a chef carving meat or cooking pork chops or fish etc. Big salad bar and different types of bread available. A waiter takes your order for drinks and you get whole bottle of wine rather than just a glass. There are plenty of high chairs. We never had a problem finding a seat/table. The only complaint I had about the food is it was not labelled so you sometimes had to guess if it was fish or meat and it was never very hot for some reason but always a very big choice. There is a snack bar at each pool doing chips, burgers etc. Good choice of ice creams/lollies too.
The all inclusive drinks package was good. Quite a lot of international brands included e.g. Smirnoff etc. Never had a problem getting served and if there was a show on in the evening the waiters would come round and take your order for you. They will even fill your baby’s bottle with warm milk in the evenings. None of the bar staff spoke very good English, however I don't speak Spanish either so I don't think I have the right to complain about that!
Outside the hotel – not much around, a few supermarkets and a couple of restaurants. We went into Porto Cristo on the mini train which stops outside the hotel. We were back within an hour!!
All in all a lively hotel and very clean- would recommend it to anyone with young children but not for couples or people with older kids
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tara from wolverhampton travelled to Cala Mandia Club Insotel with
first choice
on a family holiday.
There were 2 adults and 1 child(ren) in the party. The travel date was 09 2006 | rated the Cala Mandia Club Insotel as follows:| Cleanliness | | | Location | | | Staff |  | | Food | | |
| Entertainment | |
| said: The hotel was clean, rooms were clean but equipment in the room and kitchen was very poor no kettle (but you can hire one from reception ), a cooker that melted the top of the fridge, a tv with 2 english channels cnn and euro sport .the rooms are small, if taking a baby the travel cot is in the lounge because there is no room for one in the bed room,do not take a double buggy as the is no way on this planet you will get one in the lift.
The staff are a bit hit and miss, few are ok but the others are really rude, we had fingers clicked at us, the receptionist shouted at me it, just wasnt nice. When in the resturant do not leave your plate with food on unattended, even looking the other way! otherwise it will be gone. They just pick it up and take it and that got really annoying when i had spent ages cutting the babies food up and I look away for a second and they cleared it up. Other guests also complained very vocally about this but nothing appeared to change.
The pool area is nice really clean but be careful as the tiles are really slippy we saw at least 7 people slip or fall it is really dangerous.
The entertainment is so so for adults but the kids disco is a must.
The hotel is mainly german guests there were only 5 other english families/couples there when we were. The hotel is spread out over 4 blocks and DO NOT go for block 'd' as it miles away.
If booked with first choice chances are you will be in a ground floor room as the companys health and saftey wont let you have a balcony unless you are in 'A' block why this is i dont know.
The beach is great,not far to walk to at all.
Food is good but does get a bit 'samey' - drinks are good as they are international and the measures are NOT uk standards ! Wine in resturant, go for the rose trust me, it's the best out of the 3. the disco is really funny, music is awful its just so bad its good you have to go to it but you have to pay for drinks in there so get them from the bar first before the it shuts at 11.30 and carry them in. the all inclusive finishes at 12 miday and you need to leave your room then not very good when your flight isnt till 4 in the moring but you can pay 20 euros and keep your room till 8.
The hotel is ok I would not class it as a four star at all more of a 3, we enjoyed it but would not go back.
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Clare from Wolverhampton travelled to Cala Mandia Club Insotel with
First Choice - Premier
on a family holiday.
There were 3 adults and 4 child(ren) in the party. The travel date was 09 2006 | rated the Cala Mandia Club Insotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: Our group was made up of a 57 yr old, 2 thirysomethings, two 15yr olds and two children under two.We had a lot of expectations for this hotel, as we had a lot of us with different needs to please and generally I would say that this complex did that.
Our main concern was that before we arrived we received a letter from First Choice to say building work in area - for anyone visiting in 2006 - we never saw it let alone heard any thing - the hotel is just too big!
The entrance is grand and worthy of 4 star status but rooms are very average and only on a par with 3 star.
Reception staff can be rude but I think, having listened to how other guests spoke to them, they expect everyone to speak to them badly and have grown accustomed to it - which is unfortunate.
It is a large complex spread over 4 blocks - ABC are in close proximity and D is miles away. A is where the entertainment and restaurant is so good for a short walk but probably abit noisy.
We were in a ground floor room in block C, had no problems and used that pool. First choice will only put customers in ground floor - so you won't get a sea view and you will get the noise of people above.
The rooms were clean, towels changed daily rooms swept with bed linen changes 3 times a week. Couldn't fault cleanliness.
Facilities are limited, don't expect a full kitchen.
Our only problem was that the fridge melted from heat of hob so had to hire a kettle!
We reported 2 faults -technician out within 30 mins - can't get better than that.
In the corner of the bedroom is a locked cupboard with the drain for all the other rooms waste so it wasn't too pleasant hearing that lot rushing down!
The food in the hotel was probably some of the best I have had on an all inclusive basis.
Fish, carvery, paella, pasta, soups, griddle with seafood/fish/steaks cooked while u wait. Fresh fruit ice cream cakes - I would defy anyone to say they couldn't find something.
Wine, beer, soft drinks and water served with lunch and dinner. Breakfast wasn't great, but lunch and dinner fine. Eat in the smaller circular restaurant - better atmosphere. Plenty of high chairs but be warned - only sit on a table appropriate for the number in your party. We sat at a table for 8 when there were 6 and got moved - this is because larger tables are limited in numbers so sit at the right table.
The staff are a bit quick to clear plates. It gets busy after 8 pm and one lunchtime couldnt find a seat for 30 mins.
The hotel is mainly German and Italian guests and they prefer to eat late. We ate at 7 and never had a problem.
The drinks from the bar are excellent - all international drinks as well as local - proper stuff, bacardi, gordons, tia maria etc and the staff weren't too concerned with how many you ordered - the only good thing about them really! We ate in a la carte. Same food as main area in grill the pizzaria is better and the staff seem more relaxed so book if you can - you at least miss the mad rush at buffet
The hotel is in a lovely bay with blue sea and a sandy beach. Sunbeds and parasols 3.50e per item per day. About 500 yards down steps/ramp.
There are a few shops and restaurants in the vacinity of hotel - they stock baby food, nappies and even cow & gate cartons!(nappies mega expensive, take enough!)
The staff are something else. Very rude and abrupt even when you attempt to speak the language.
This is what let the place down for us really.
When you save all year for your much needed holiday, you at least expect to be spoken to with some manners! - particularly give that it is advertised as 4*!
The daytime entertainment is very good - kids clubs from aged 2 up to 17. Scuba diving taster, shooting archery and loads more. The evening entertaiment is a bit of a farce! They turn a 15 min laugh into 1 hour of boredom because they have to do everything in about 5 languages. They have a hard job but a few more professional shows would help! The mini disco is ace. My 2 year old loved it!
Overall we all had a good time.
I would recommend this hotel if you have children (particulaly little ones) but not for couples unless you like to do lots of activities and can speak other languages to mix with other guests - Brits are few and far between.
It is a massive complex (over 2000 rooms) so don't go if you prefer small and friendly.
I would go back with my kids because you know it is clean and a good standard of food - no one was ill.
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Tom Mattack from Ormskirk, Liverpool travelled to Cala Mandia Club Insotel with
Thomas cook
on a family holiday.
There were 2 adults and 2 child(ren) in the party. The travel date was 08 2006 | rated the Cala Mandia Club Insotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: Me, my father, my mother and sister stayed in the Insotel Club Cala Mandia for 14 days (2 weeks )and overall we found it fantastic.
There was a few let downs such as: There was a fire in the indoor swimming pool the first few days we were there. My mum got food poisoning and really wasn't well for about 3 days. The first room we stayed in was right on top of the disco so up until 3am we didn't get any sleep! But though these were a major let down they were soon sorted out.
The weather was fantastic, the beach was beautiful, the entertainment was good. If you are going there then I would highly recommend going on the bike rides they organise.
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Sally Harris from Dartford travelled to Cala Mandia Club Insotel with
Eclipse
on a singles holiday.
There were 1 adults and 1 child(ren) in the party. The travel date was 09 2005 | rated the Cala Mandia Club Insotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: I stayed at the Insotel Cala Mandia at the beginning of September with my 11 year old daughter, who had a lovely time - she specially enjoyed the evening entertainment.
I felt very comfortable there and always got a sunbed in a convenient position. The beach was very nice and the sea conditions were perfect.
The food on the first two-three days was excellent but I noticed that as the week went on the food quality and choice did deteriorate (I put this down to guest numbers not being as high as in the height of summer).
Most of the staff I encountered were helpful and friendly - especially when they realised that I wasn't german!!!
The only thing that I did find off-puting was that there were hundreds of toddlers there and when they were in the dining room the noise of crying and screaming was deafening - not good when you're trying to enjoy a relaing evening meal. This made me put off having dinner until the restaurant was practically closing just to get some peace.
However, saying all that, I had a thoroughly enjoyab le week and would definitely return. I was lucky enough to stay in complex A and I would urge anyone going there to request this block as it is the one that houses the restaurants and is nearest to the beach.
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Brown from Nottingham travelled to Cala Mandia Club Insotel with
first choice
on a family holiday.
There were 2 adults and 2 child(ren) in the party. The travel date was 07 2005 | rated the Cala Mandia Club Insotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: The hotel itself is modern and clean.
The public areas were constantly being cleaned and updated, but there were areas which to my mind needed repair to make them safe. For example, missing tiles around the pool which could easily cut a bare foot. The hotel is very big (1900 when we were there).
It is divided into 4 sections, separated by small roads. Areas A, B and C are very convienient for all facilties, but I would not of wanted to be in section D, which was further away.
The All inclusive was good value, although we gave the waitor our card one night for drinks and he did not return. Our card was lost, and we were a bit suspicious. We were told it is very common and given a copy without question.
The hotel is very very busy indeed. (we did go in July)In one week we did not manage to get a sun bed even once! However, there were lots of poolside chairs. We did not manage to get a booking for the grill or pizza resturants either, despite trying every day. Apparently you have to book at around 8 in the morning for the next evening.
The food in the buffet resturant was good, although not always hot. You had to queue for chips and I have to say there was a lot of rudeness from other guests, even towards children, who were pushed around by some guests if the happened to get in their way.
The plates were not always clean and I repeatedly spotted one of the grill staff use the same utensils for raw and cooked meat, which is most definately a health hazard. I did not eat meat from then on.
On one day we were moved quite rudely by the waitor because we had sat at a table for 5 people and we were only 4. This was despite the fact that we had started to eat. It took us a long time to find another table, plates in hand. We tried to stand our ground, but the head waitor was fetched and we were made to move with no help.
The hotel caters mainly for German and Spanish tourists. There were very few english at all- which was not a problem for us.
The room was adequate. Not immaculate in decoration, but clean. There was a suspect smell, which we traced to the air conditioning - a bit like urine. It was definately not the matresses. We ened up buying a plug in air freshner to mask it.
The pools were clean - one in each area - with a baby splash pool and a childrens pool separately. Our 4 and 6 year old were able to play in the kids pool alone (water was chest height) whilst we sat right beside the pool.
Did not use the kids club, but it looked very good, and there is a show for the kids every night.
Staff a bit grumpy and not that helpful. We were given no feedback when we complained about the smell in the room or being rudely moved in the resturant.
I usually stay in 5* and am very fussy. Would not go back, but still had a reasonable time. Very family friendly hotel, even with a tiny baby.
Really only for families. Couples, young party animals and olders people would hate it as it is swarming with kids.
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Keith Wines from Treorchy, S.Wales travelled to Cala Mandia Club Insotel with
First Choice
on a friends holiday.
There were 6 adults and 0 child(ren) in the party. The travel date was 06 2005 | rated the Cala Mandia Club Insotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: This is a very classy 4 star hotel but seeing as the locals call it “little Germany” it’s not surprising the standards are high. There’s not much to criticise here.
The entrance is modern, very shiny and welcoming and the reception staff are courteous and efficient.
The complex is laid out over a large area so there is plenty of space wherever you go. Even at peak pool usage we managed to find 6 sun loungers available and space to put them together. There’s even a choice of pools (Area C we preferred).
We stayed on an all-inclusive basis and instead of wristbands we were given a swipe card per couple to obtain drinks or snacks, but only two items per visit to the bar. This is obviously to stop you getting drinks for non A/I guests.
The restaurant seemed to cope easily no matter how busy and the food was excellent. Even though they catered mainly for German tastes, we always had a good choice.
We stayed in one-bedroom apartments that gave plenty of room and the single beds were very comfortable. The bathroom was of a good standard, in particular the shower which was excellent.
The TV however had just 2 English channels: CNN and Eurosport. The rest were mainly German with a couple of Spanish and one French.
The grounds are very well kept in every part of the complex and there is a nice walk down to the small beach.
Inside the hotel, in the bar, restaurant and large lounge, the furniture and decoration were very good and everything was kept so very clean. That was the main thing commented on, the cleanliness in every area. It’s the cleanest hotel any of us have ever stayed in.
For the first few days the bar staff were a bit formal, even grumpy, but as the week went on they realised we were more jovial than their usual clientele and treated us accordingly.
A couple of things we didn’t like:
The entertainment was fine if you were a German child of less than 12 year old. We enjoyed ourselves in the lovely large lounge with a pack of cards and various mixes of spirits.
And,
Our A/I entitlement stopped at 12 noon on our last day and we were not being picked up until 22:45 but complaining got us nowhere. We couldn’t even have an evening meal unless we paid 20 Euros each. We politely declined.
Overall: Excellent
Would we go back? Certainly
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Tony from San Antonio TX travelled to Cala Mandia Club Insotel with
on a family holiday.
There were 2 adults and 2 child(ren) in the party. The travel date was 10 2003 | rated the Cala Mandia Club Insotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: We enjoyed our stay and the area. It was quite at this time of the year although there were still a large number of people staying in the hotel.
The food selection and quality were really great.
We rode mountain bikes into town which was only 10 minutes away at a leisurely pace.
Close to cave Drax and the town was quite lovely.
The beach was very close and not crowded but again, this was during the fall.
A small store was just across the street with a really good selection on basics to include food and drink.
The nightly entertainment was great and had a different theme every night. The kids really enjoyed the show each night for them which was participatory.
Would definitely visit again and recommend it!
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