| Holiday-Truth Readers Reports |
Grand hotel from Rhodes travelled to Grand Hotel Mitsis with
Thomas Cook
on a friends holiday.
There were 6 adults and 0 child(ren) in the party. The travel date was 06 2008 |
rated the Grand Hotel Mitsis as follows:| Cleanliness |  | | Location | | | Staff | | | Food |  | |
| Entertainment |  |
| said: I had to post a review after reading the last review from two years ago.
We were a group of girls ages 30-44 and agree that the Grand Hotel in Rhodes Town is fabulous. I understand it has been refurbished recently. We had three rooms, they were all spotless and very spacious.
We were half board and did not plan on eating in the restaurant every night, however, we were so impressed with the quality of food from the buffet restaurant and also the choice of Italian or Chinese restaurant(as part of the half board too).
The location was superb. Walking distance to both new and old town. This was ideal as a party of six girls we could split up during the day and meet up later without aruging where to go next.
There are three pools so no fighting over sun beds, free pool towels, good sized gym and health suite. No entertainment, just one greek night and piano in the main bar. However, we were not there to be entertained, we made our own!
The hotel was occupied mostly by the mature generation (remember Cocoon!) hehe.. But seriously though, great hotel, couldn't fault it. We all said we would stay here again some time soon (if husband lets me go away again). Stay here and you will have a wonderful time.
Click here for more information on this hotel, resort and region
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Steve&Sandra from Luton travelled to Grand Hotel Mitsis with
Thomas cook
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 10 2006 |
rated the Grand Hotel Mitsis as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: Hi we have just come back from a 2 week holiday at this hotel and found it to be o.k.
It isn't the quietest one I we have stayed in due to the marble corridors causing an echo when anyone closed their doors mostly during the night keeping you awake.
The beds were a bit of an issue boy were they uncomfortable, really hard and the mattress had lumps in it, and they were very low to the ground if you sat on it your knees were up to your chest. We had air-con in the room but the cooler was on the balcony so when you turned it on at night we got a continuous droning noise keeping you awake. These were the only things that we found wrong with it.
The location is great.
The staff are real friendly rooms are nice and clean.
We were half board and the food was good, Chinese was super went there 4 times, didn't try the Italian though.
There wasn't much entertainment and the bar was a bit pricey (5 euros for a pint of lager.) But out and about the prices are not too bad.
To sum it up apart from the small room problems we will be going back at some time.
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Esther from Israel travelled to Grand Hotel Mitsis with
flying carpet
on a family holiday.
There were more than 6 adults and 2 child(ren) in the party. The travel date was 10 2006 |
rated the Grand Hotel Mitsis as follows:| Cleanliness | | | Location |  | | Staff | | | Food | | |
| Entertainment | |
| said: I've never been to a 5 star hotel before but I've been to some 4* and they were all much better than the Grand, meaning that the Grand is at best a 3* hotel.
We arrived yesterday from a 7 day stay at this hotel and I'm thankful to be home at last!
My bed at the hotel was terrible, there was some problem with the mattress, it was very hard and uneven. I asked them for a mattress change and they were very kind at the lobby, saying that was not a problem and they would do it.
What they did was place a blanket between the mattress and the sheets. 7 sleepless nights!!
The lobby is very promising but already in the corridors to our room I saw this was a place which needed some serious renewal. All the wooden parts were worn off, scratched and looking old. The refrigerator in the room stopped working twice during our stay, the TV set was a 14'' old thing with a very bad reception (sometimes only in black and white).
In the wardrobe, one of the drawers was stained with moist and two others were stuck and wouldn't open. The bathtub was long enough but too narrow. They didn't change sheets everyday neither refill or replace the soup and shampoo (it's a good thing we brought some from home).
Our room was with a view to the swimming pool and faced towards a very noisy street, so we had to sleep with the windows closed and the air-conditioning on.
We paid for half board, and we thought that dinner was completely included; but we had to pay extra for our water every night. There were taps with cold water during breakfast time but they were covered at dinner time and you are not allowed to bring water with you so, had to pay 3 Euros for a bottle of water, when outside the same quantity cost 0.30 Euros.
There is indeed a safe in the room but you have to pay 25 Euros for the key!
The hotel "offers" a show twice a week and at the lobby we were told that it was for free, but in reality you are only allowed to watch it if you buy drinks (at the bar's exorbitant prices).
The hotel offers NO recreation whatsoever, except for an old tennis court (only until 8 PM) and three swimming pools. A very cold one and 2 ice cold ones. There is a sauna (6 Euros) and a small gym (6 Euros). So if you are over 60 you may enjoy yourself. I am "only" 53 and too young for this hotel.
And now the good things: the service is very good, the waiters and cleaning lady were very nice. Food at breakfast was good but didn't change during the whole week. The dinner buffet was excellent most of the days but the Chinese restaurant was a bad experience, so we were afraid to try the Italian.
As you can understand, I didn't have a good time, so my holidays in Rhodes ware ruined. But people in Rhodes are nice to tourists and it is a beautiful place. I especially liked the owner of a souvenir shop located at the back street from the hotel (turn left as you leave the hotel, then left and left again) , the cheapest prices I found in Rhodes and a very beautiful collection of hand painted pictures.
Kind regards to all
Esther Rosenhek
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BRIAN MATTHEWS from CRAMLINGTON travelled to Grand Hotel Mitsis with
INDEPENDENT
on a couples holiday.
There were 4 adults and 0 child(ren) in the party. The travel date was 06 2006 |
rated the Grand Hotel Mitsis as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment |  |
| said: Excellent location overlooking the sea - we booked for sea-view and it was worth it -sitting on the balcony late afternoon/early evening watching the sun go down.
Lovely rooms, very clean with towels/linen changed daily.
Restaurant was excellent - could get busy at times but never waited long for a table - taken to a table by the maitre d' - no barging about for a seat. Always a good choice. The Italian and Chinese need to be booked but no extra charge and are excellent.
Staff were v friendly and helpful. Read early reviews criticising reception staff. The other couple in our party had a suitcase lost by the airline which contained medical equipment. Reception staff kept contacting the airport for us and the case was delivered to the hotel - as independent travellers we had no rep - but who needs one if your hotel staff look after you.
Hotel is quiet - this suited us perfectly for a complete chill out - all the bars and restaurants you need are within 5 minutes walk.
Yes - we will definitely be going back
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Mrs Wilson from Durham travelled to Grand Hotel Mitsis with
cosmos rooms /excel flight
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 05 2006 |
rated the Grand Hotel Mitsis as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: Great hotel excellent position on sea front in Rhodes town.
Two beautiful outside pool areas and an 1 indoor pool.
Restaurant quite busy at times but food nice, very good choice.
Hotel very clean and staff friendly, especially in restaurant. Don't expect entertainment, only pianist playing each evening, but loads of places to go outside.
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Scott from Kirkcaldy travelled to Grand Hotel Mitsis with
Thomson's via Last Minute.com
on a family holiday.
There were 2 adults and 2 child(ren) in the party. The travel date was 10 2005 |
rated the Grand Hotel Mitsis as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: The Grand is a nice, clean hotel - 20 minute taxi ride from the airport (15 Euros)
The beach (shingle) is located directly across the road.
The old town is approx. 20 mins walk towards the harbour. Numerous shops, supermarkets and restaurants nearby (turn left out of the hotel and turn first left).
Rooms are spacious - we had a family room (pool view) with 4 beds, however, there was still plenty of space. The beds were a bit on the hard side so we didn't feel too refreshed in the mornings. A large fridge is provided which was good.
Buffet restaurant is large, comfortable and well presented - although it was very busy for an October holiday - I'd imagine it would be overcrowded during the high season. Food quality was very good with a decent variation during our 7 night stay. The food in the Chinese restaurant was very nice too.
Staff were friendly and professional.
The only entertainment was a small piano bar near the main foyer - which we didn't visit.
This hotel is frequented by an elderly clientèle of various nationalities who sit poolside (outside). I only saw another 3 or 4 other families with children.
The pools were rarely used by anyone, so my kids along with another 4 or 5 kids had the freshwater indoor pool to themselves - which they enjoyed.
The sun loungers are plentiful, but no mattresses are supplied and we found them really uncomfortable.
I'm not keen on hotels over-run with kids and I'm not a fan of animation entertainment teams, but I'd say that his hotel was a bit too quiet for a family holiday. My kids enjoy playing table-tennis, pool, etc, but there are none of these facilities at this hotel - on the plus side - there is a tennis court (free) and reception provide tennis equipment for a 10 Euro refundable deposit.
In light of the lack recreational facilities and the average age of the guests, I would only recommend this hotel for over 50s.
I would rate this hotel 4* but I felt we got value for money.
I would return (but only when I have many more grey hairs!)
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Tina from Horndean travelled to Grand Hotel Mitsis with
Sunstar Leisure
on a couples holiday.
There were 4 adults and 0 child(ren) in the party. The travel date was 09 2005 |
rated the Grand Hotel Mitsis as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: The Grand Hotel certainly lived up to its name. The position on the sea front is excellent, although it is worth upgrading to a sea view bedroom. The staff are extremely helpful and friendly. Would certainly return to this hotel in the future.
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Sue & Richard from Bucks travelled to Grand Hotel Mitsis with
Thomas Cook
on a singles holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 06 2005 |
rated the Grand Hotel Mitsis as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: The cleanliness and standard of the Grand was excellent. The staff were extremely helpful and polite.
The only down side was the food was not very exciting, as with many hotels it was buffet style but the quality and variation did not seem to be up to the standards expected, given the high standards for the rest of the hotel.
Entertainment was very limited but given it's close promimity to the centre of Rhodes Town, you could always find entertainment nearby.
We would return to this hotel but only on a B+B basis.
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Stella from Portsmouth travelled to Grand Hotel Mitsis with
Cosmos
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 06 2005 |
rated the Grand Hotel Mitsis as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: The hotel was very clean and staff were very helpful and friendly. The food mainly catered for European tastes and not English. As we went with Cosmos the rep, Lynda Randle, was outstandingly helpful as we needed to return home early for personal reasons. The phone bill tarrif in the room was exceptionally expensive. Bar prices were expensive too. Overall we had a nice stay here, but would not return purely as we do like to travel to different destinations.
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Helen from Yorkshire travelled to Grand Hotel Mitsis with
Independant
on a friends holiday.
There were 4 adults and 0 child(ren) in the party. The travel date was 09 2004 |
rated the Grand Hotel Mitsis as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: The hotel lived up to the standard we expected. A central location, all the facilities listed, clean, comfortable adult environment, very quiet and peaceful.
We had a relaxing, quality stay. The food was first class, such a huge variety of choice, and delicious.
There was some evening entertainment, a piano bar and a greek night, not our scene, we went out on the town!
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jacques from sheffield travelled to Grand Hotel Mitsis with
sunstar leisure
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 09 2004 |
rated the Grand Hotel Mitsis as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: Very impressive, the Grand Hotel was certainly grand.
Room spotless and spacious, maids very good and friendly.
Pools very clean and well looked after, plenty of beds, and also grass area for bathing away from the noise of the main pool.
Most of staff friendly, especially waiter in dining room looked after us very well.
Two speciality restaurants were very good food and staff.
Check in was a bit long early morning when you are tired but not a major problem, and could not find out until last day if we could keep our room on, but we did manage to at a cost but worth it when you have late night flights booked.
Staff at reception not as friendly or efficient as they could be, but ok.
Drink prices very high, they would take more money if they reduced the prices a little as the bars were empty, people just do not want to pay the high prices when you can walk along the street to a bar.
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Miss Richardson from Worcester travelled to Grand Hotel Mitsis with
Libra
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 08 2004 |
rated the Grand Hotel Mitsis as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: I arrived at the La Vita hotel in Rhodes on the 29th of august 2004 after having lots of problems prior to the holiday ( not due to the hotel).
Me and my partner were stopping half board at the la vita and were previously informed that breakfast would be served in the la vita hotel and evening meal would be served in the 5* hotel called the grand,we were origianlly very pleased with these arrangements.
Me and my partner went straight to breakfast to find a great lack of choice for breakfast,we mainly found bread,this we thought to be awful for a 4* hotel,never the less we thought nothing of this and hoped evening meal would be much better,that evening we went across to the grand only to be turned away because my partner did not have trousers on...we were not informed by anyone that there was a dress code,this left us angry and very dissapointed.
We ended up having to eat out every night of the holiday using all of our spendinhg money.
The cleanliness of the hotel was generally good with maids cleaning every other day.
The location of our hotel we found to be quite good, close to all shops and restaurants which we needed after being turned away from our half board basis.
Hotel staff at the La vita were not rude but not very helpful in the way of not telling us all information about the grand.
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DCR from North Yorkshire travelled to Grand Hotel Mitsis with
Thomas Cook
on a family holiday.
There were 4 adults and 1 child(ren) in the party. The travel date was 08 2004 |
rated the Grand Hotel Mitsis as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: We booked the Grand Hotel in Rhodes as a place to celebrate our silver wedding anniversary with our family. I e-mailed the hotel 2 days before we set off to check about taxis from the airport. I mentioned our celebration and the hope that everything would go smoothly for our special holiday. After sending six e-mails I eventually received a reply back about the taxis.
As for everything going smoothly this means nothing to the staff at the Grand Hotel. We arrived at the hotel on Sunday morning at 7:00am having been delayed for about an hour and a half. At the reception desk we were first of all questioned about our booking and given the impression that they did not expect us. Then we were informed that indeed they had got our details but the rooms that we had booked were not ready. We were told that there had been a problem with a flight and some guests had had to stay on in our rooms. What?.... Our rooms would be ready in an hour.
It was time for breakfast so we were directed to the dining room or told we could wait in the reception areas or.... we could go to a hotel down the street to wait for our room to be ready. We were not happy but having been travelling for 15 hours we accepted the offer of the hotel where we could freshen up and have breakfast. We were now told that our rooms would be ready at 10:00am, ie 3 hours later. We were offered a lift and as we went off to the other hotel too tired to query too much what was going on we found the idea of a "broken plane" ludicrous and if there had been a problem why weren't those guests directed to the other hotel, after all they were in rooms that we had paid for.
We are pretty easy going so we went off leaving our luggage at the Grand and had breakfast at The Mediterranean Hotel.
We requested a lift back at 10:15am, we had our two sons and daughter with us who were desperate to strip off into swimwear and get into the pool.
Back we went after a 30 min wait at about 10:45 am.
Guess what? Our rooms were not ready. My husband spoke to the stony faced reception staff who accused us of coming back too early and said that we had been told to wait until the other guests checked out at 12noon. Hang on we've paid for those rooms and were were told 10:00am. After virtually accusing my husband of lying in front of a packed reception, many of whom were having the same problem as ouselves I asked to see the manager. He could not have been less concerned. He just huffed and puffed, shrugged his shoulders and admitted the rooms were double booked. I suggested that his was not was expected from a 5 star hotel and he shrugged his shoulders again. Eventually at just before 12 we were allocated 1 room for the five of us. At least we could get changed and go to the pool, although we knew now that we had no chance of sunbeds. This was not the start to the holiday that I had wanted.
Our other room was eventually ready for us at 3:00pm on Sunday 1st August, we had booked both romms from Saturday 31st July. To compensate us for this horrendous start to the holiday we were offered a bottle of wine, or a bottle of local beer, or a soft drink each with the first 3 evening meals that we had. We tried to point out that we were a day short of what we had paid for and could we keep our rooms until 2:00 am on our day of departure. They offered us a late checkout until 6:00pm (but we paid for 7 nights at this hotel not 6). After much disagreement we managed to get until 9:00pm on the day of departure. The manager thinking he was giving us the world......
Okay lets get on and enjoy the holiday lets not dwell on the very poor start. I know the hotel could not help this but to add insult to injury one of the bottles of Mitsis wine that they offerd us contained a spider complete with egg sack that plopped into my glass . YUK!
The rest of the holiday went well. The hotel is clean. The rooms are nice and quite spacious.The restaurant staff are efficient and friendly, the maids are also good and friendly.
Don't go here if you want a beach holiday. The location is on a very stony beach with very vicious waves. One of the guests in the hotel was thrown over by a wave and dislocated his shoulder, definitey not suitable for children or anyone not into extreme sports.
The pool areas are clean and we didn't have too much trouble with sunbeds, there are garden areas that are nice to sunbath in.
We had taken tennis equipment but it was not easy to get on the courts. They are out of use for most of the afternoon as the noise disturbs guests at other hotels. Also some very greedy guests then book them out for 3 hours at time.
Time to check out, We got a phone call asking us which of the rooms we wanted to keep until 6:00pm. hang on we were promised both rooms until 9:00pm. Another trip to the manager. Luckily we had got this in writing on the back of our room cards so again after another altercation the manager relented. So if you have problems like we did get any promises in writing. I don't think we were on our own with the problems as you could hear guests talking about it at the poolside.
We did have good time overall and met some very nice people. The guests are from all areas of the world and it is nice to holiday in a multicultaral atmosphere with everyone getting on so well. But I don't think this hotel operates like a 5 star hotel and the management and reception team don't seem bothered about its reputation at all.
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Jo from Bolton travelled to Grand Hotel Mitsis with
Thomas Cook
on a family holiday.
There were 2 adults and 1 child(ren) in the party. The travel date was 07 2004 |
rated the Grand Hotel Mitsis as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: Cleanliness - Hotel was clean most of the time and maid service was ok
Hotel Food - Buffet style breakfast and dinner. Nothing actually wrong with the food except for it being buffet style and therefore generally cold. The hotel would benefit, in my opinion, from offering local food and cuisine to guests and not trying to please every other European and Eastern palate. It was all well cooked but who honestly wants to eat cold tinned mixed veg on holiday as an accompaniment to anything? (Was intended to be hot, incidentally)
The restaurant is hideously under staffed and, quite often, our drinks order was not taken for over half an hour after we sat down. Drinks then take up to another half hour to arrive. Also, the restaurant was at capacity every time we visited it meaning very long queuing times to get a meal from the bufet. Also staff are incredibly miserable and have no idea how to provide good service.
The Chinese and Italian restaurants (roped off areas!) are better with waiter service and reasonable menus although choice is limited.
The Italian restaurant is, again, hideoulsy under-staffed with a ninety minute wait between starter and main courses on two occasions. When the main course arrived it was cold and virtually cremated!
Advice - stick with B&B!
Hotel Location - Handy for local bars and restaurants - try and look a bit further afield to avoid the typical British, padded wicker seated places!
Hotel Staff - Generally unhelpful and unfriendly. Ladies on reception (except one) were usually too busy enjoying their conversations between themselves to bother with guests. THEY lost our room key and it took them two days to replace it. They actually accused us of lying to them and that we had lost it.
The bar staff are ok - bar expensive and service doea not warrant the 5 star prices
Generally we found the staff disinterested and bored with no idea about standards of service etc expected from a 5 star hotel.
Entertainment - thankfully limited - pianist in bar
We would not visit this hotel again. It really should be marketed as a three star hotel with inflated prices and poor service.
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debbie stuart from Essex travelled to Grand Hotel Mitsis with
Thomas Cook
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 06 2004 |
rated the Grand Hotel Mitsis as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: Had a 2 week stay at this hotel 30/6 - 14/7/04. The food was excellent wioth a vast rtange to choose from. I defy anyone not to find something diferent to eat every day there is so much choice. From bacon & eggs to fresh fruit, bread, pastries, cakes, cereals, crepes, omelettes and thats just for breakfast. Dinner was just as good with mixed grilled meats on offer every night along with the greek favorite Gyros cooked fresh each night. One evening I counted 36 different salads, and 20 different desserts but this is normal. There is also the choice of Italian & Chinese Restaurantpre-bookable 2 days in advance at NO EXTRA CHARGE. They were both excel;lent quality but I preferred the chinese as the Italian was too filling (5 courses).
HOTEL CLEANLINESS
The hotel was spotless.
HOTEL LOCATION
Very good location. We had a top floor room overlooking the front pool and sea. It is set back from the road far enough for the traffic noise not to bother you. Although having said that the windows are double glazed.
Bars restaurants etc are just around the corner and The Old town which is quite stunning is just 20 minutes walk away.
HOTEL STAFF
Very friendly especially Michaela at the restaurant door and Chris one of the waiters who kept us topped up with coffee each morning to get us moving.
ENTERTAINMENT
Non existent except for a Traditonal Greek Night once a week which was supposed to be good but the down side being you had to drink the hotels drinks which were very, very expensive. For me a Jack Daniels and Lemonade was 7 euros. There was also a resident singer in the piano bar each night who was very good but not my cup of tea.
I would not hesitate to book this hotel again when I come back to Rhodes.
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