| Holiday-Truth Readers Reports |
Elaine from Nottingham travelled to Newport Bay Club Hotel with
Disney
on a family holiday.
There were 3 adults and 3 child(ren) in the party. The travel date was 10 2008 |
rated the Newport Bay Club Hotel as follows:| Cleanliness |  | | Location |  | | Staff |  | | Food | | |
| Entertainment |  |
| said: I received a free upgrade to the Newport Bay Club when I arrived at my original hotel, the Santa Fe, on 6th october 2008. Of course I said yes please!
The lakeside entrance to the hotel is just beautiful, as are the public areas, reception, bar, restaurants etc. It did seem to take quite a while for us to get checked in - we waited behind only a handful of guests for at least 20 minutes. But, that done, we collected our luggage from the conciergerie and headed off to find our rooms.
Our rooms were on the 1st floor in the East Wing. I feel that this wing is in need of some TLC I’m afraid. To begin with, only 3 of the 5 lifts were working during our whole stay. Our rooms were near the end of the East Wing, which was quite a trek, past the swimming pool and games arcade. The corridors there need touching up, wallpaper beginning to peel etc. When we reached our rooms, unfortunately 2 of the lights in my room didn’t work, and the patio doors, once opened, could not be locked again. I had to call maintenance 3 times in total before these things were fixed, at 11pm (which included the maintenance guy taking a light switch off the wall, exposing bare wires, and leaving it like that for about 30 minutes, right next to the bed where my daughter and niece were trying to sleep). The bathroom was also looking dreary - marks around the top of the bath, on the tiles, mangy grout etc. Our rooms at the Newport Bay Club were no bigger than at the Santa Fe or Cheyenne. The only addition I could see in the rooms was the dressing area next to the bathroom.
I think if you had a recently-refurbished room, and used the pool frequently during your stay, this hotel would be lovely. The only advantage for our party over the Santa Fe or the Cheyenne however, was the proximity of the Newport Bay Club to the Village and the Parks. A 5-minute walk rather than a 15-minute one (advantage cancelled out slighty though by the easily 5-minute extra trek to our room from the entrance of the hotel).
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Caroline from Chester travelled to Newport Bay Club Hotel with
disneydirect
on a family holiday.
There were 2 adults and 1 child(ren) in the party. The travel date was 08 2008 |
rated the Newport Bay Club Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: Originally booked for 2* Santa Fe motel, but they were overbooked when we arrived, so they put us in the 4* Newport Bay hotel. Wahey! I knew the Santa Fe was a basic hotel, which was ok, as it is cheap, but to be transferred to the Newport was wonderful.
Firstly, the good points: The hotel is spotlessly clean, spacious, and very well kept. It is only a 10 min walk along the lakeside to disney. The breakfast was really good....continental style with all Kellogg's cereals, real cheddar cheese and Yorkshire style ham (no processed food) croissants, warm rolls, toast, juices and coffee.We ate at the Cape Cod all-you-can-eat buffet one evening...amazing, well worth the $28 euros per person, considering everywhere else in the resort you pay over 20 euros for a small main course. My daughter loved the shop in the hotel and meeting the disney characters every morning! Our room was spotless, spacious and the best thing of all, it overlooked the disney lake AND the Princess castle could be seen clearly in the distance! It was like a dream come true for my daughter, who actually believes it is her castle, and she is in fact THE sleeping beauty.
Bad points: Not many! Main one would probably be the wait to check in and out at reception. The queue to do this is constant 24/7, 365 days a year, as people are coming and going all the time. The only place at disney you can actually relax is in your hotel room. Reception was always packed. The staff on reception looked a bit vague about it all, perhaps they need retraining, and to employ more staff. Really cant think of any more bad things.
A few tips to make your stay easier! I will be doing this next time I go: Fill up on breakfast so you dont have to buy lunch...£8 for a mcdonalds!! Take as many plastic bottles for drinks as you can, fill them up at breakfast...£1.75 for every drink in resort! Book in advance to eat in one of the restaurants in the village, as they get booked up quickly, and you end up with nothing to eat! There really is nowhere else to go...quite scary really, the thought of being trapped in Disneyland, far from 'civilisation'! Id probably eat at one of the disney hotels all the time next time though, cheaper and nicer, and not as busy.Hire a buggy if you have young child....we didnt know this till the last day, but you can just pay one rental charge and keep it for the whole holiday.
That's about it...I will be staying at the newport bay again, if I can afford it!
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The Pritchard Family from Norwich travelled to Newport Bay Club Hotel with
Fly Be
on a family holiday.
There were 3 adults and 2 child(ren) in the party. The travel date was 03 2008 |
rated the Newport Bay Club Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: We booked a family Admiral room on the top floor. The brochure promised private reception desk, bit misleading but didn't have to wait too long to check-in. We were also promised tea/coffee making facilites but again don't be fooled. You have to ask for them, you only get one lot of tea/coffee during your stay and paper cups! We pre-paid for half board meals and drinks, definately saved money here. Cape Cod restaurant is a fab buffet, this was better for our children. Staff and food first class. The Captain's Quarters is just what you need after a day in the park. Staff excellent but drinks not cheap, 11.50 euros for a glass of champange but a real must at the end of the day. Hotel pool superb however a little cold in March. Great to have a shop in the hotel and a bonus to be able to leave our luggage on the last day.
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steve from sunderland travelled to Newport Bay Club Hotel with
none
on a family holiday.
There were 2 adults and 2 child(ren) in the party. The travel date was 01 2007 |
rated the Newport Bay Club Hotel as follows:| Cleanliness | | | Location | | | Staff |  | | Food | | |
| Entertainment | |
| said: Overall the hotel was ok but an item was taken from my room during the stay (belonging to my daughter) which was of sentimental value and the staff basically weren't interested in following it up and didn't give me a courtesy call when I returned home of which they promised.
If you have to stay here I would recommend you use the safe even for non valuable items that you wish to hold onto.
Would not stay here again.
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Ruth bean from Manchester travelled to Newport Bay Club Hotel with
private traveller
on a family holiday.
There were 4 adults and 1 child(ren) in the party. The travel date was 04 2006 |
rated the Newport Bay Club Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: We stayed here for my daughters fourth birthday and were delighted to arrive in our room and find they had put balloons all over the room for her. The room was spacious with two queen sized beds which were very comfy. My parents were next door to us and they had a balcony which did have bird poo over it. The only thing missing from the rooms which would have made our stay nicer would have been tea/coffee facilities as having a young child it was well-needed after a day in the parks.
Breakfast was great, plenty of cereals and the best hot chocolate. Croissants, toast, fruit salad, bread rolls, lovely ham. Really great!! We filled up my daughters canister with the fresh water every morning.
Hotel is very big, wasn't struck on the restaurants and there were 2 conventions there and the bars were heaving with members so it was difficult to get a drink from the bar without the usually queueing and people pushing in front of you.
The characters meet and greet were great for the children and its a superb location.
I would go back but perhaps on the Admirals floor next time.
Pool was nice but my husband came back with impetigo..???
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Graham,Joanne and Lucy from Gateshead travelled to Newport Bay Club Hotel with
Disneyland Resort Paris Direct
on a family holiday.
There were 2 adults and 1 child(ren) in the party. The travel date was 03 2006 |
rated the Newport Bay Club Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: Having previously been to Disney's Sequoia Lodge Hotel 3 times and looked at the Newport Bay each time as we picked guests up, we were really looking forward to staying here as it always looked lovely.
We were however a little bit disappointed and cannot really understand why Newport Bay has a higher classification than Sequoia Lodge.
On arrival we checked into our room and found that it had one very large bed for the 3 of us (our daughter is nearly 3) rather than 2 doubles as requested. It had a mini bar that was open for us to use as a fridge and we had borrowed a hairdryer from reception on arrival as they are only provided if you request one.
The bathroom was strange in that the toilet was far too high not only for our toddler, but for my wife as well (I'm well over 6 feet tall and my feet barely touched the ground either!). On closer inspection the bath needed updating as well, as the taps and shower head were in the middle at the side but there was still space at the end where the taps usually go. This space had a broken "blocker" in it.
We complained about the room at reception, but they said they could not move us until the next morning as there were no other rooms ready. The next morning we were moved and upgraded to an admiral room with a lakeside view. This room was in better condition, but the fridge/mini bar was locked so I had to go down to reception with my credit card to unlock it (I hadn't needed to do that in the first room) and even then it was hard to open and kept sticking. The bathroom suite was much better in this room and had a "normal" toilet.
We were a little disappointed with the choice in the breakfast room, cereals, fruit cocktail (not pieces of fruit), salami, ham, garlic sausage, yoghurt,croissants and bread were available as well as tea, coffee and juice. On our second morning we filled a bottle with milk from the "fresh" milk dispenser for our little girl. She took one drink from it and was very quickly sick on her top and on the floor. I quickly told a member of staff who was showing someone to a table and she did nothing about it. She actually said you'll have to tell a waitress as I am a greeter and then walked away. I opened our little girls bottle and smelt the milk which was obviously sour as it smelled really badly. We then looked for a waitress and showed her the bottle and where the milk had came from and explained that our little girl had been sick. She went away and brought the bottle back refilled with very cold fresh milk from the kitchen but made no attempt at all to put any new fresh milk in the dispensers that people were still using for their cereal etc and didn't get a mop for the floor.
To sum up, I wouldn't pay the extra again to stay here and would much prefer the Sequioa Lodge as I didn't think it was worth the extra money.
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Jan from Lincolnshire travelled to Newport Bay Club Hotel with
Co-Op
on a family holiday.
There were 3 adults and 0 child(ren) in the party. The travel date was 09 2005 |
rated the Newport Bay Club Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: We were a party of three, 2 x 50 something's and Mum who is 77.
We checked in smoothly and were shown to our room - bit of a disappointment as we were a lake view room but, the tree's were in the way! The room was fine though, clean enough although under the sink where the safe is the cupboard's were a bit worn and the door's didnt shut. Our balcony - we had a choice, fridge or balcony - was dirty with bird dropping's and the wooden banister was worn away in places with the rain damage. Looking under the other balconies there were lots of house martin's nest's so that is where the mess came from. We also found that the carpet's and wallpaper were a bit in need of a touch up in place's but then it is the end of the school holidays so perhaps that had all occured in that time.
Breakfast - you are allocated a time of your choice for this meal. We chose 9.30 as we thought that all the kiddiwink's would have trotted off to see Mickey etc by then. How wrong we were, no matter what time you are allocated people just go when they want!! The queues were right up the stairs and, the waiting time was about 30 minutes. Breakfast was fine, the usual continental but with a nice fresh fruit salad, proper fruit juice and a nice container of chilled water.
The location was fine - a nice 10 min stroll to the village and then a similar stroll to the actual gates of the park itself. The hotel lake is not to be missed - there are koi in there that are so big and, feed them bread and they push the swan's and duck's out of the way!
Staff - OK, nothing too get excited about but, polite and there if you need them. The doorman was a godsend on our last day as we were stood in the wrong place for our departure bus and he soon sorted us out.
Entertainment - was there any? Didnt see any advertised!
Yes - but would definately book the Admiral suite as it seems to just add that final touch that a majical disney holiday needs, listening to the reviews anyway.
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Karen Kirk from Killyleagh, Co Down travelled to Newport Bay Club Hotel with
Classic Travel
on a family holiday.
There were 5 adults and 3 child(ren) in the party. The travel date was 07 2005 |
rated the Newport Bay Club Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: This hotel was awesome, it is so clean and the maid service is excellent.
There is a games room for the kids and there are excellent pools one outside and one inside.
The nautical theme of the hotel is great, my Dad is really into yachts and sailing and the place is coming down with plaques of past America's Cup winner's boats and models of yachts which was really interesting.
Breakfast was amazing there was so much food available and catered for everyones needs. We needed a bottle filled for the baby and there was no problem we just went to the bar and they give us milk FOC and even heated it for us.
I would really recommend this hotel it is fantastic.
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Janine from Hoddesdon travelled to Newport Bay Club Hotel with
Disneyland
on a family holiday.
There were 5 adults and 1 child(ren) in the party. The travel date was 11 2004 |
rated the Newport Bay Club Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: We stayed on the Admirals floor which has a faster check in/out.
Very helpful and friendly staff.
Lovely hotel very large but impressive and clean.
Rooms were lovely but we had to ask for the tea and coffee making facilities though!!!!
Found prices for food etc comparable to UK, we didn't expect a cheap holiday and I don't think you should compare with Florida. Food very good and Breakfast was great, something for everyone and there is no need to go hungry.
The walk to Disney parks was very good a very pleasant stroll along the lake and took only 10 mins. There is also a bus which comes every 15 mins.
I would highly recommend this hotel.
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Barry from Aberdeen travelled to Newport Bay Club Hotel with
Thomson
on a family holiday.
There were 2 adults and 1 child(ren) in the party. The travel date was 10 2004 |
rated the Newport Bay Club Hotel as follows:| Cleanliness |  | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: Location was good but the hotel was far from what I would have hoped.
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Derek from Wirral travelled to Newport Bay Club Hotel with
Disney
on a 18-30s holiday.
There were 4 adults and 2 child(ren) in the party. The travel date was 08 2004 |
rated the Newport Bay Club Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: This was our second stay at the Newport Bay Club, having previously stayed there six years ago. This time we were on the Admiral's Floor and our room had two double bed and a sofa bed. No complaints about the room or indeed about the hotel itself. The breakfasts were very good, if somewhat limited in choice. We did not have dinner at the hotel because we know from past experience that this is very expensive!
Some, and I emphasise "some" of the staff left something to be desired. We needed to use the minibar fridge to keep some vitally important medications cool but I was told that this would not be allowed. Even when I spoke to the manager on this matter the response was the same - under no circumstances whatsoever could the minbar be used for anything other than what the hotel itself provides.
Also the chambermaid was rather less than thorough in her work - on two occasions (we only stayed for four nights!) we had to ask for basic essentials which she had omitted to leave - we're talking soap and toilet paper here!
However despite these criticisms I can still thoroughly recommend the Newport Bay Club. As I said, it was our second stay there so obviously we were more than happy with it the first time.
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Gill from Ayrshire, Scotland travelled to Newport Bay Club Hotel with
Christian Lewis Compassionate Care Scheme
on a family holiday.
There were 4 adults and 1 child(ren) in the party. The travel date was 07 2004 |
rated the Newport Bay Club Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: This hotel looks amazing from the outside and is just as good on the inside. Check-in was very easy and quick, we were on the Admirals Deck and there is a separate check in desk for this floor. The staff were very helpful and even gave my parents a free upgrade to a room on the same floor as us. The rooms are large and have 2 double beds (or double bed and set of bunks so i'm told). We had a lake-view room which was beautiful, we could see a little of the disney village and right down the lake to Hotel New York.
The hotel is 10 mins walk from the park, but doesnt feel that long as you walk through the Disney Village which is bustling. There is a bus every 10 mins at the front of the hotel if you dont want to walk, or take the Minnie Train from the bottom of the lake to Disney Village.
The hotel also has a pool which we used once one afternoon thinking it wouldnt be that busy... it was, although the inside pool wasnt as busy as the outdoor one.
We didn't see any entertainment advertised for the hotel but my parents used the bar in the evening and said it was just as entertaining watching the comings and goings of the other guests. There is a childrens activity corner on most of the day where a member of staff does crafts and stuff with them.
The hotel was first class with friendly staff and high levels of cleanliness, we would definately go back.
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treesa green from england travelled to Newport Bay Club Hotel with
forest group
on a friends holiday.
There were 4 adults and more than 6 child(ren) in the party. The travel date was 06 2004 |
rated the Newport Bay Club Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
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| said: We stayed in Newport Hotel and found it a lovely hotel. The staff were always willing to help whenever you needed them.
Breakfast was very well laid out with plenty of everything for everyone.
Very good!
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Heather from Rooskey Ireland travelled to Newport Bay Club Hotel with
Disney
on a family holiday.
There were 4 adults and 0 child(ren) in the party. The travel date was 02 2004 |
rated the Newport Bay Club Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
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| said: The Hotel was lovely But the walls were covered in drawings that were not washed off also some of the wall paper was ripped off the walls and left hangin!! The breakfast was lovely as much as you could eat but no full Irish just bread and the norm!! Entertainment in the hotel i did not see any of it as was in the park till was kicked out there is so much to see and do!! It is only a five min walk to the park beside the lake or you can take the bus!! Think this hotel would suit all as has a lot to offer from the pool to havin breakfast with the stars and the shops are great you can spend spend spend!!!!
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Paul & Debbie from Barnsley travelled to Newport Bay Club Hotel with
Bmi Baby
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 01 2004 |
rated the Newport Bay Club Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
| Entertainment | |
| said: What an excellent hotel this is. Before we stayed here we stayed at the Santa Fe and the difference in quality is staggering.
As you pull up to the hotel it looks awesome. When you approach the giant posts at the entrance and see all the staff running around in sailor suits its almost as if you're in a movie or something! The hotel is massive and looks stunning. It is set in beautiful grounds. The interior is beautiful. Check-in was very fast and easy.
We had a room with a balcony overlooking the front of the hotel. The room was very spacious with a giant double bed in, a large tv, table/chairs, drawers, bathroom, air con and heating and balcony. Mini bar and room service are available for a small fee. Rooms are lovely and the whole of the hotel carries the nautical theme excellently. As you walk through the corridors to your room they seem to go on forever and it feels like you're walking through a giant cruise ship. Lifts to all floors by the way.
The hotel is absolutely spotlessly clean with some lovely restaurants and bars and a well stocked shop. Drinks in the bar are very expensive but our waitress brought our drinks to us with complimentary bowls of crisps, nuts, olives and cakes!! Staff were excellent and VERY friendly.
The all you can eat breakfasts were very nice and set you up well for the day.
The hotel is overlooking the lake and is a lovely walk to Disney Village and onto the parks. However, the free bus is very regular and only a 5 minute journey.
No entertainment, just character visits but who needs hotel entertainment in Disney?!?!!
Overall, this hotel was spotless, excellent, friendly, massive and enjoyable. I would go as far as saying this is on a par with the best hotels I have ever stayed in.
Hopefully when we return to DLP in the near future we will be trying our utmost to get into this hotel.
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EMMA from LEICESTER travelled to Newport Bay Club Hotel with
CRESTA & MIDLANDS CO - OP TRAVEL
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 09 2003 |
rated the Newport Bay Club Hotel as follows:| Cleanliness | | | Location | | | Staff | | | Food | | |
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| said: Me and my partner stayed at the Newport Bay Club. Every persons dream.
The hotel was huge. It got a bit confusing as we were on the lower floor by the lake.
It was a 15 minute walk to the parks but I loved every second of the walks there. Me and my partner became little kids. I am not a coaster person but by the last day I queued up for the Aerosmith coasters 15 times. We must have gone on It's A Small World 30+ times we knew the words off by heart by the 3rd time!
We loved the music playing everywhere you went which was a bit disappointing when we got back to East Midlands and it was total silence, we really came down to earth with a bump.
Staff were lovely, they let us check in earlier than we were meant to as our room was ready and we had the best spaghetti bolognaise I have ever tasted, £12 each but well worth it.
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