| Holiday-Truth Readers Reports |
 j kelly from merseyside sailed on Artemis with
p.o. artemis
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 1
2008 |
j kelly
rated the Artemis as follows:
| Ship Cleanliness |  | | Crew |  | | Ship Food |  | |
| Onboard Entertainment |  |
| j kelly said: we traveled on the artemis on 17th january 2008, on a 54 night cruise. the food in the conservatory was terrible, to call it school dinners would put it mildley. the choice of fruit was a apple or orange, the worse food i have ever had on a cruise. the entertainment was very poor, not much to do. |
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Piggott from Wirral sailed on Artemis with
P&O
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 5
2007 |
Piggott
rated the Artemis as follows:
| Ship Cleanliness | | | Crew |  | | Ship Food | | |
| Onboard Entertainment | |
| Piggott said:
We wanted to have a week in Norway. We paid for an upgrade from a suit to a suit with a butler. Tne suit was tired and certainly not worth the money. On the first night we were show to a table for two that was jammed against the wall and very uncomfortable. The food was like the school dinners of my youth and the whole meal was over in less than one hour. The next night we paid extra to eat on the lido deck. The food was great as was the service so we booked the resturant for the rest of the week. My wife is quite shy and did not want me to complain about the suit and the first nights meal.
When I booked the holiday I specifically asked if they were showing the final of the champions league. I was told that they would show the match if there was satellite reception. I had tickets for the final in Athens but decided not to let my wife down and go on the cruise. On the night of the match they were showing the build up from a German channel. As soon as the match started the screen went blue. I went red and demanded to know why they were not showing the match. There was perfect satellite reception showing sky news. The next day I saw the assistant purser and verbally made my complaint about the standard of the room and food and the failure to show a major sporting event. I refused to pay my ships account at that time and got the purser to de register my card. I paid £100 in cash to cover any further purchases as a gesture of good faith. When I got back home I wrote to P&O to express my complaint and to ask for answers.
They took nearly 7 weeks to respond and their letter did not address any of my complaint. I issued a seven day letter before action to their legal department and they eventually made me a measly offer to avoid county court proceedings. The reason they did not show the match was because they had not paid for the right to do so.
P&O are owned by Carnival PLC. They have a systematic approach to customer complaints - ignore them,fob them off and when they really do have to do something then pay as little as possible to get rid of them.
My first cruise was on Aurora - in the Library suit. It cost a fortune but was a fantastic way of celebrating 25 years of marriage. My second cruise was a very late booking going with P&O to madeira last new year. We had a fabulous time and the food was fantastic.
I had booked a £10000 cruise next year with P&O but cancelled it because of the way they treat genuine customer complaints.
I have booked with another cruise liner - brand new ship.
Lessons Learnt
If you have a complaint about a cruise and have already booked with the same company for your next cruise you are not entitlied to have your deposit refunded unless you are prepared to issue proceedings against them.
I will never sail with any cruise company owned by Carnival PLC because I have absolutely no faith in the customer complaint system.
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thomas from durham sailed on Artemis with
P&O
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 10
2006 |
thomas
rated the Artemis as follows:
| Ship Cleanliness | | | Crew | | | Ship Food | | |
| Onboard Entertainment | |
| thomas said: A cruise down to the Canaries with a gardening theme.
Bad weather meant we had to miss out Cadiz but the rest of the cuise went like clockwork.
This ship is very good in rough seas having a deeper draft than ships twice her size.
Our 2nd cruise on her and can't wait for October 08 when we sail to the Carribean.
Not a ship if you want climbing walls,icerinks butinstead a wonderful friendly atmosphere,great crew and basic cabins bigger than found on other P&O ships.
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Steve from Leeds sailed on Artemis with
Going Places
on a couples holiday.
There were 4 adults and 0 child(ren) in the party. The travel date was 10
2006 |
Steve
rated the Artemis as follows:
| Ship Cleanliness | | | Crew | | | Ship Food | | |
| Onboard Entertainment | |
| Steve said: Well this is my 3rd cruise in 12 months, twice with Princess and 1st with P&O. I can honestly say I will not be sailing on this ship again.
Old rustbucket fits quite well.
My wife and myself took my brother and his wife on their first cruise. We thought from Southampton to the Canaries would be a good start for them.
As stated previously the rooms were the first, yes 1 bed and a drop down, yes I agree caravan style. The room was smaller than we have had in the past and wardrobe space was laughable.
Food next, restaurant staff (waiters) brilliant, food choice limited, quality only par.
Entertainment abizmal. The cruise entertainment staff took the easy option and centred their attention arround the more elderly passengers, I can quite honestly say their 'get up and go' had 'got up and gone'.
The whole ship was tired and more scruffy than dirty.
The ports of call could have been better too, container base, ghost town type qualities came about in the canaries.
So sorry not again on this ship, in fact considering if this is the quality, not again P&O. Going back with Princess in October.
Steve |
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dorothy daggers from leyland lancashire sailed on Artemis with
cruise connections
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 7
2006 |
dorothy daggers
rated the Artemis as follows:
| Ship Cleanliness | | | Crew | | | Ship Food | | |
| Onboard Entertainment | |
| dorothy daggers said: we travelled on a 17 day jewels of the med, it was a nightmare from the moment we got on we were on b deck and as we entered the room only one single bed, the other bed was pulled down from the wall, it was like being in a caravan, it was old and tired very tired, not a luxury cruiser, as soon as we set sail, the ship shuddered in our room all the 17 days it was a nightmare, i reported it to the accomodation manager she said she would move us, but she wanted an extra £1,000.00 to move us up to a balcony room that was the only cabin available, as the people had got off at the first stop because they could not stand the shuddering of the boat. the staff did not want to know, the restraunt food was not like a luxury cruise more like a cafe at blackpool. |
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Jim Robinson from Southampton sailed on Artemis with
P & O
on a couples holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 3
2006 |
Jim Robinson
rated the Artemis as follows:
| Ship Cleanliness | | | Crew | | | Ship Food | | |
| Onboard Entertainment | |
| Jim Robinson said: My wife and I did a 24 day cruise on this ship but never again.It is way past its sell by date and whoever did the refit missed a lot. rust on the bath panels the deck and other places. the handrail in the lift came off and 24 hours later it was still tied u[p with thick cellotape. The cakes and main dishes were quite good but the vegetables,especially the potatoes were absolutely tasteless. Captain and officers kept out of our way. They had the stomache virus on board for most of the trip. We were told it came on at Southampton.It had been on the previous trip also. The nightly enterainment was quite good.The commedians dated. The theatre a bit crowded and if you got in late you could end up not seeing properly.I could go on but not enough space. |
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James from England sailed on Artemis with
P & O
on a friends holiday.
There were 2 adults and 0 child(ren) in the party. The travel date was 2
2006 |
James
rated the Artemis as follows:
| Ship Cleanliness | | | Crew | | | Ship Food | | |
| Onboard Entertainment | |
| James said:
ARTEMIS
Hi ALL, Just back from a 38 night cruise on the ARTEMIS and its a ship I will NOT go on a gain, it is passed it sell by date but the Captain say another 10-15 years left in her, and as he talked the engins cut out in mid Alantic. Can not find a good seat on the ship and public rooms and shows not enough seats, and I think P & O are going down as the cuts they make now. But I look forward to another cruise.
We had a 38 night cruise from UK to Amazon and back to UK. The ship I was told was going for a refit next year, Its just had the branding Princess taken off and Artemis P&O put in it place, We were on C deck and the rust around the windows was bad, if you did not get to the show early seats were taken as it is small and lots of places no views for the post.But he shows by the ship company was good but the other act were old and most came out of retirement???. We were short of deck chairs but took some on the way. Could not find any chairs good to sit in due to low backs. The food was cooked well but choice was not the best on some nights, lamb 3 night per week. The people with me was on the ships first cruise 20 years ago when it was the Princess Royal and it was a very nice ship when built but after on larger ships I found I did not like this one. Phone calls from ship to shore was £4.25 a min. but did come down when no one used it and the internet was dear, £3.00 to send a email. Drink was as P&O £3.00-4.00 for Drink of the Day. So people had new baths and they were not the same an old one so you could see where the were fitted. Our TV was very old and not good but did change it for a new one after a few days. All crew and staff were good and our cabin boy was very good. 90% of all workers were from India. Our Captain got off and has gone back to Princess. We had a group called Sunshine Band and they were good for dancing but we found times could have been better as we left show to go to dance they took their break. I guess you see these are small things and this was our 9th cruise. I think you will like it and have a look at a few photos I took on.... http://community.webshots.com/user/jamesraymondcox
Day by day on the Artemis
ARTEMIS
45,000 Tons Built 1984 1200 Passengers Length 757 feet, Draft 26 feet, Beam 96 feet, crew 520, Decks 9 Was the Royal Princess all outside cabins
12 FEB 2006 - 22 MARCH 2006 38 Nights AMAZON ADVENTURE Captain Bill Kent Staff Captain Hamish Sunter Cruise Director Christine Noble
Sunday 12th February Sailed from Southampton 1800 hours
Monday 13th At Sea Show Diane Cousins Vocal Comedy Entertainer Mark Rattray Vocalist
Tuesday 14th At Sea Show The Stadium Theatre Company (LIVE LONDON)
Wednesday 15th At Sea Show Diane Cousins Vocal Comedy Entertainer Elizabeth Hayes Classical Concert
Thursday 16th Funchal, Madeira Show Bobby Crush
Friday 17th At Sea Show Mark Rattray Elizabeth Hayes
Saturday 18th At Sea Show The Stadium Theatre |Company (BROADWAY BABIES) Show Zane and Emma James
Monday 6th Amazon River Show - The Stadium Theatre Company (360 Ί)
Tuesday 7th At Sea Show Melanie Spanswick
Wednesday 8th At Sea Show Emma James and Les Bryan Thursday 9th Tobago, Scarborough Show - The Stadium Theatre Company (Staying Alive)
Friday 10th Barbados, Bridgetown Show Casablanca Steel Band
Saturday 11th Saint Lucia, Port Castries Show Duggie Webb and Denise Noland
Sunday 12th Saint Maarten, Philipsburg Show - The Stadium Theatre Company (Classix)
Monday 13th At Sea Show Stuart Gillies Singer
Tuesday 14th At Sea Show Martin Daniels
Wednesday 15th At Sea Show - The Stadium Theatre Company (Magical History Tour of the 60's)
Thursday 16th At Sea Show Doug Webb
Friday 17th At Sea Show Denise Noland St. Patrick's Ball
Saturday 18th Azores, Ponta Delgada Show - The Stadium Theatre Company (Lost Empires)
Sunday 19th At Sea Show Stuart Gillies (Neil Diamond Songs Mary Bruce Classical Concert
Monday 20th At Sea Show Martin Daniels Five minutes of Fame
Tuesday 21th At Sea Show - The Stadium Theatre Company ( LES FOLLIES)
Wednesday 22nd Southampton, England 0500 hrs home 13:35
DISTANCES BETWEEN THE PORTS
Southampton to Madeira 1320 Madeira to Tortola 2712 Tortola to Dominica 260 Dominica to Martinique 90 Martinique to Grenada 160 Grenada to Santana 1190 Santana to Santerem 295 Santerem to Parintins 152 Parintins to Manaus 253 Manaus to Santana 714 Santana to Tobago 1102 Tobago to Barbados 138 Barbados to St Lucia 120 St Lucia to St Maarten 268 St Maarten to Ponta Delgada 2305 Ponta Delgada to Southampton 1317 TOTAL DISTANCE 12396 nautical miles (1 nautical mile = 1.15 statute mile)
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